"Differences in customer service in commercial organisations" Essays and Research Papers

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    Commercial Banks

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    Commercial banks Types of advances: Advances by commercial banks are made in different forms such as demand loan‚ term loan‚ cash credit‚ overdraft etc. These forms of advances are explained below. 1. Demand Loan:-In a demand loan account‚ the entire amount is paid to the debtor at one time‚ either in cash or by transfer to his savings bank or current account. No subsequent debit is ordinarily allowed except by way of interest‚ incidental charges‚ insurance premiums‚ expenses incurred for the

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    Airbus’s New Support Strategy Values Customer Service Airbus is building a new support strategy where customers pay for a significant portion of purchased services with data collected during operations. In a press briefing last December at the aircraft manufacturer’s headquarters in Toulouse‚ France‚ executives from Airbus’s customer services team explained that rather than becoming a standalone business unit‚ integrated customer support can help make Airbus airplanes more attractive. In addition

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    Organisation Structure

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    BOOKEEPER/ ACCOUNTANT ACCOUNTS PAYABLE/PAYROLL ACCOUNTS PAYABLE/PAYROLL CUSTOMER SERVICE OFFICE CUSTOMER SERVICE OFFICE ACCOUNTS RECIEVABLE ACCOUNTS RECIEVABLE ORGANISATION STRUTURE OVER VIEW CHEN & LEE is a tax firm established in 2000.Firm Is a comprised of two managaing directors‚ in which one of the managing director is a Legal advisor for the company.The company is divided into three layers organisation structure which is as follows * Top level management 1. Managing

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    A Commercial Bank

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    A commercial bank (or business bank) is a type of financial institution and intermediary. It is a bank that provides transactional‚ savings‚ and money market accounts and that accepts time deposits. After the implementation of the Glass–Steagall Act‚ the U.S. Congress required that banks engage only in banking activities‚ whereas investment banks were limited to capital market activities. As the two no longer have to be under separate ownership under U.S. law‚ some use the term "commercial bank"

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    Managing Organisations

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    assignment is going to be focusing on Tesco’s due to it being the market share holder in the sector. Tesco have branched out into a wide range of markets ranging from banking‚ food‚ petrol‚ and clothing. However this assignment will focus on food and services. The first part of the assignment will look at Porters five forces‚ followed by porter’s generic strategies. The last part of the assignment focuses on three aspects being methods of growth due to Tesco growing so much over the years not just nationwide

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    Analysing how different communication techniques are used in customer service I am going to analyse how different communication types are used to meet the customer requirements in different catering establishments. Good listening skills are a key factor when delivering customer service because the customer needs to know that they are being listened to and so they feel appreciated. It is also important to have good communication when training the staff as they basically keep the establishment running

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    well as identify changes in the business environment over the years and how this has affected the pub chain Wetherspoons. I will look into things such as the competative and external environment whilst finding key factors which are affecting the organisation. Meanwhile the company’s competitive strategies will be investigated. 2. PEST – External Environment I have been told to analyse the external environment and from this identify the key factors which are affecting Wetherspoons‚ the majority

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    Organisations Chart

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    DIRECTOR PRESIDENT & CEO PRESIDENT MOBILE SERVICES PRESIDENT MOBILE SERVICES PRESIDENT ENTERPRISE SERVICES DIRECTOR CUSTOMER SERVICES DIRECTOR CUSTOMER SERVICES AND DIRECTOR LEGAL AND REGULATORY DIRECTOR TECHNOLOGY DIRECTOR SUPPLY CHAIN DIRECTOR MARKETING DIRECTOR HUMAN RESOURSES CFO AND DIRECTOR STRATEGY Organizational Structure Of Tata Steel Executive Incharge CHIEF(BUSINESS DEVELOPMENT & SALES) CHIEF (DESIGN & TECHNICAL SERVICES) HEAD (IT SERVICES) PRESIDENT (TISCO MAZDOOR UNION) HEAD

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    goods or service or combined of both. Product can be 100 percent emphasis on physical goods- cars‚ golf club‚ soft drink- to 100 percent emphasis on service- internet service provider‚ postal service. But we will call all of this as product. Good is physical thing‚ it can be seen and touched. You can try on fur coat or eat pat thai in street shop. A good is tangible. When you buy it‚ you own it. And it’s usually pretty easy to see exactly what you will get. On the other hand‚ a service is experienced

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    International Organisations

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    as a ‘Regional Trading Block’. The World Trade Organisation has deemed these trading blocks as acceptable. The EU is a member of the WTO‚ but to what extent does the EU threaten the main aim of the WTO‚ which is to create a multilateral trading system. The aim of this essay is to compare and contrast the aims of these two international organizations‚ in order to see if these organisations are a hindrance or a help to each other. Each organisation will be discussed in turn looking at their aims and

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