DUNKIN DONUTS PERFORMANCE MANAGEMENT ANALYSIS EXECUTIVE SUMMARY Performance Management strategy focuses on what is involved in managing the organization. It is a natural process of management‚ not a system or a technique. (Fowler‚ 1990). It is also about managing within the context of the business (its internal and external environment). This will affect how performance operates. (Michael Armstrong‚ 2004). This paper will analyze Dunkin Donuts’ performance management strategy. Dunkin Donuts is
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LOGO OF DUNKIN DONUT DUNKIN DONUTS SYSTEM BACKGROUND A.COMPANY DESCRIPTION Dunkin Donuts is an around-the-clock organization‚ and a General Manager will need to understand and assume the responsibility of this. This is an energetic and fun working atmosphere with many future opportunities available within the organization. COMPANY HISTORY It all started in 1946 when William Rosenberg (founder of Dunkin Donuts and also theInternational Franchise Association) invested $5‚000 to form Industrial
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nation with the Krispy-Kreme name opened on Charlotte Pike in 1933. Rudolph sold his interest in the Nashville store and in 1938 opened a doughnut shop in Winston-Salem‚ and began selling to groceries and then directly to individual customers. The first store in North Carolina was located in a rented building on South Main Street in Winston-Salem in what is now called historic Old Salem. The Krispy Kreme logo was designed by Benny Dinkins‚ a local architect. By the 1960s‚ Krispy Kreme was known throughout
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How does Dunkin Donuts build long-term customer relationship? Dunkin donuts has been operating as a chain restaurant for nearly sixty years. Dunkin Donuts was able to build long-term customers by sticking to their original values. They have stuck to their values by providing the consumer with a great customer service experience with ease of access and affordability. Dunkin Donuts puts quality control first. By doing this‚ they are able to provide a consistent cup of coffee at any location. Through
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later renamed to Dunkin Donuts in 1950 by William Rosenberg and Stephen So in Quincy‚ Massachusetts. Dunkin Donuts has become most famous for its donuts over the years‚ as well as their coffee. They have approximately 3‚000 restaurants in the US and around the world‚ and sell 2.5 million donuts every day. Dunkin Donuts has evolved into one of Forbes magazine “Top 10 Global Fast-Food Chains”‚ and tops the lists of other noted industry websites and magazines. Recently‚ Dunkin Donuts has changed the
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Dunkin’ Donuts is a company entrenched within the United States. There is a 94% brand awareness for Dunkin’ Donuts within the United States‚ which shows that it has some standing within the United States‚ whether it is good or bad. Dunkin’ Donuts made about $591.1 million in revenue just from stores within the United States. Its quick service has allowed it to become an integral part of many consumers’ mornings. While Dunkin’ Donuts is extremely popular‚ our research findings have lead us to believe
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FUNDAMENTALS OF STRATEGIC MANAGEMENT (SMB 3024/BGB 3013) SCENARIO SIMULATION 1 (KRISPY KREME DOUGHNUTS) Group Members: Nurdiana bt. Nordin KJC1110036 Nur Afniza bt. Mohd Yunos KJC1080054 Syazana bt. Rahim KJC1080145 Written for: Assoc. Prof. Omar Musa Due date: 10 April 2013 SWOT STRATEGIES ------------------------------------------------- Strengths Weaknesses 1. Revenues from franchises up to
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oughnuts Case #7 Krispy Kreme Doughnuts‚ Inc. [pic] FNCE 4620 - Financial Analysis and Policy Dr. Gregory Group 1 Chris Suggs Alex Stephens Florian Fourmanoy Jonathan Colangione Table of Contents 1. Executive Summary 2. Problem Statement 3. Data Analysis 4. Key Decision Criteria 5. Alternatives Analysis 6. Recommendations 7. Action and Implementation Plan 1. Executive Summary: Krispy Kreme Doughnuts was a successful privately owned
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As the new district manager my priority is to ensure that Dunkin Donuts remains in keeping with our original mission statement‚ "Make and serve the freshest‚ most delicious coffee and donuts quickly and courteously in modern‚ well-merchandised stores.” For the purpose of this paper I will identify and explain Job and organizational design‚ Recruiting and selection‚ and training and performance appraisals. Through this process I will evaluate and explain the design and principles that I believe will
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law changes. Krispy Kreme train their staff who usually have little experience or education; consequently‚ they pay employees minimum wage or similar and are therefore affected by minimum wage increases. Other political factors are government actions to reduce obesity; however it is very unlikely that government will legislate against high fat and unhealthy foods 2 . 3.2.2 Economic The continued economic downturn has meant tightened consumer spending‚ as Krispy Kreme is a non-essential
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