QUALITATIVE SERVICE PRODUCTIVITY Methodology for the Analysis and Optimization of Service Productivity considering qualitative Factors © Fraunhofer QUALITATIVE SERVICE PRODUCTIVITY Objectives and Methodology Qualitative Factors in Service Productivity Methodology for the Analysis and Optimization of Qualitative Service Productivity Key Performance Indicators for Qualitative Service Productivity Measurement Example Conclusion and Next Steps © Fraunhofer Objectives
Premium Customer service Scientific method Qualitative research
The SAS System 21:44 Wednesday‚ November 26‚ 2014 Obs date refd_1st_lag refd_1st_diff refd_1st_diff_1st_lag refd_1st_diff_2nd_lag 1 30MAR1990 . . . . 2 29JUN1990 . . . . 3 28SEP1990 . . . . 4 31DEC1990 -0.19835 0.42248 . . 5 29MAR1991 0.22413 -0.16683 0.42248 . 6 28JUN1991 0.05730 -0.20439 -0.16683 0.42248 7 30SEP1991 -0.14709 0.20291 -0.20439 -0.16683 8 31DEC1991 0.05581 -0.02545 0.20291 -0.20439 9 31MAR1992 0.03037 -0.13786 -0.02545 0
Premium
IA 710 CLASS 1 Scarcity‚ shortage and substitutability 1. Answer all parts: a) What do you think is meant by the concept of constrained choice? Why is economics often described as the science of constrained choice? b) Explain how scarcity‚ choice and opportunity cost are relevant when choosing amongst alternatives? 2. Define the concept of “opportunity cost” and discuss various examples. 3. Explain how the concept of opportunity cost may be used to explain the following:
Premium Supply and demand Consumer theory
BEO6600 Business Economics: Tutorial/Homework Assignment #1 & 2 Coverage: Introduction & Marginal Analysis 6. *Define scarcity and opportunity cost. What role these two concepts play in the making of business decisions? In economic situation‚ Scarcity means there are inadequate/ insufficient amount of supply of resources. Those resources are Human resources (labour)‚ natural resources (land and raw materials)‚ and manufactured resources (capital). Scarcity is where human wants are virtually
Premium Economics Marginal cost
Operation and Productivity Global Company Profile: Hard Rock Cafe Operations Management at Hard Rock Cafe Operations Manager throughout the world are producing products every day to provide for the well-being of society. These products take on a multitude of forms. Hard Rock Cafe produces thousands of complex products every day‚ to be delivered as the customer ordered them‚ when customer wants them. Hard Rock does this for over 35 million gusts worldwide every year. Orlando-based Hard Rock Cafe
Premium Management
1257/jel.49.2.326 What Determines Productivity? C S * Economists have shown that large and persistent differences in productivity levels across businesses are ubiquitous. This nding has shaped research agendas in a number of elds‚ including (but not limited to) macroeconomics‚ industrial organization‚ labor‚ and trade. This paper surveys and evaluates recent empirical work addressing the question of why businesses differ in their measured productivity levels. The causes are manifold‚ and
Premium Productivity
technology applications are deliberated. With the creation of multi-billion dollar markets through these platforms‚ we have scientifically researched through empirical data and surveys to prove if the notion is refuted or accepted. Keywords: Productivity‚ Mobile Business application‚ Smartphone in a working environment Table of Contents Abstract 1 Introduction 3 Background Information 3 Mobile Market Analysis 4 Application Virality 5 Internal environment 7 Empirical Data 9 Objectives
Premium Smartphone Personal digital assistant Mobile phone
Although they are sisters‚ the foremost difference between Granny and Lily is their mindset. Lily’s desire for power has altered her perceptions of reality and her morals. This is amplified in several ways using storytelling‚ mirrors‚ and reflections. The reflections in the stories are utilized to contrast between two polar entities. Moreover‚ they are used to show false illusions. Some examples include Lily (the “good” godmother) against Magrat (the “bad” godmother)‚ Lily (the beautiful and “kind”
Premium Woman Gender Sociology
be obtained for their industry. Marginal revenue‚ marginal cost‚ total cost and profit-maximizing are some of the concepts that are analyzed when making business production decisions. Marginal revenue is the total revenue that is changed when one more unit of output is produced. The total revenue is determined by multiplying the unit price by what quantity the company can sell. The total revenue increases when the first unit is purchased and equals the marginal revenue. When the second unit is
Premium Costs Marginal cost Profit maximization
Group Productivity 25 January‚ 2014 Introduction A research study has been requested on the productivity of a group’s productivity within a well-known and successful retail store. Every group will have problems‚ but it is important to understand that the problems can be identified and corrected if proper steps are taken. This paper details how the research was conducted‚ the observations that were noted as being subpar to great teamwork‚ how those things affect the productivity
Premium Sociology Group dynamics Conflict