477 Call Centres‚ Quality of Work Life & HRM Practices: an In-House/ Outsourced Comparison Dr Julia Connell College of Graduate Studies University of Wollongong in Dubai United Arab Emirates Tel: +971 367 2478 Fax: +971 367 2760 juliaconnell@uowdubai.ac.ae Zeenobiyah Hannif School of Management and Marketing Faculty of Commerce University of Wollongong NSW 2522 AUSTRALIA Tel: : +612 4221 3574 Fax: +612 4221 4154 zeenie@uow.edu.au The focus of this paper concerns a comparative study of the
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Calladae OB/GYN Employee Training Manual K. McClary - Instructor August 8‚ 2006 Ieshia Alexander Le’nci Battle Caylen Gaither Alyssa Hall Danielle Sheppard Table of Contents Office Hours and Staff 1 Job Delegations 2 Telephone Procedures 4 Routing Chart 5 Fax Machine Use 6 Appointment Scheduling 7 Triage 9 In Office Patient Emergency Situations 11 In Office Emergencies 12 Disposal of Waste Products 14
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WANJIRO GATHIRA & Ms. MABEL IMALI ISOLIO P.O. BOX 5553 -00200 NAIROBI Email: wanjirog@yahoo.com;mabelisolio@yahoo.com TABLE OF CONTENTS Preamble………………………………………………………………………………………….. 4 MODULE 1: Overview of Manual Introductions‚ Expectations‚ Ground Rules and Overview of Training………………… 9 MODULE TWO: Considering Gender in Leadership………………………………………………………….. 10 Gender Analysis frameworks………………………………………………………………….. 15 Institutional Frameworks for Mainstreaming Gender………………………………………
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2010 IT/280 Computer Hardware Fundamentals Computer Maintenance and Training Manual Contents Safety 2 Environmental concerns 2 What are the Benefits? 2 Resources 2 Power Protection 2 Heat 3 Dust 3 Static 3 Cleaning 4 The Tower 4 Monitor 5 Keyboard 5 Mouse 5 Internal hardware installation and maintenance 5 Motherboard Components 5 Power Supply 7 CPU installation 8 Memory Installation 9 Mass Storage Devices 9 Hard drives 10 Graphics card 10 Input/output
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Case: Contact Centers Should Take a Lesson from Local Business 1. What lessons are there from these two examples for contact (call) center managers? Services are different from manufacturing‚ with the key service difference being the interaction of the customer in the delivery process. Service design is no longer considered to be an art form as logical approaches to better design and management of service systems are emerging. In a facilities-based service‚ the customer must go to the service
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Raphael Soon (President) and Gabriel Soon (Vice President). North Park is not only a dine–in establishment but also delivers their tasty foods right at your doorsteps and offices near its restaurants. North Park Noodle House Branches: Alabang Town Center‚ Araneta Coliseum‚ Banawe‚ Canlubang‚ Convergys‚ Edsa Central (Greenfield)‚ Glorietta 5‚ Greenhills (P.Guevarra)‚ Leviste‚ Makati Avenue‚ Macapagal‚ Manila Ocean Park‚ Market! Market!‚ MarQuee Mall‚ Medical City‚ SM Bicutan ‚ SM Muntinlupa‚ South
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Job description of call center agent * Support and provide superior service via phones‚ e-mails and faxes as a receiver and caller * Use questioning and listening skills that support effective telephone communication. * Use an effective approach to handle special telephone tasks like call transfers‚ taking messages‚ call backs‚ holds‚ interruptions‚ and unintentional disconnects. * Understand the impact of attitude in handling calls professionally * Effectively deal with job
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Call center Characters……………………. Mr. Razib;The boss‚ is a middle aged bald headed man with loose character. He is very much weak to women specially to girls. Pritom; caller – 1 ; a young guy‚ very disturbing boy‚ unnecessary caller. Mishu; Caller – 2 ; A boy with clean character‚ very serious in any matter. Nawsin; caller- 3 ; A young girl with sweet voice ‚ very fond of boys and always wants to talk with boys. Marjia; Receiver -1; A very weak hearted girl and very sensitive too. Prome; Receiver-2;
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What was learned? 24. References 1. Introduction 1.1. Company Background Source 1 HTMT’s mission is to develop unique‚ flexible‚ world-class customer solutions for our clients through personal collaboration‚
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ACKNOWLEDGEMENT 2 ABSTRACT: 4 INTRODUCTION: 5 LITERATURE REVIEW: 5 OBJECTIVES: 10 RESEARCH METHODOLOGY: 10 DATA ANALYSIS: 12 FINDINGS: 35 CONCLUSION: 35 LIMITATIONS: 35 QUESTIONNAIRE 36 REFERENCES: 39 STRESS IN CALL CENTER SALES ABSTRACT: The Outbound call centre industry is one of the fastest growing sectors in global scenario and showing significant growth in Pakistan Context also. This sector is developing the young generation not only providing employment opportunities but also
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