Training Manual at North Park

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I. History
North Park Group of Companies is a Chinese Restaurant managed by Raphael Soon (President) and Gabriel Soon (Vice President). It operates a chain of restaurants under the trade names NORTH PARK NOODLES, NEXT DOOR NOODLES, KOPI TIAM and MA CHICKEN MAMI.

NORTH PARK NOODLE HOUSE INC. is a Chinese restaurant which food critiques rated as one of the top ten restaurants in Metro Manila. The company was born in September 6, 1994 and is under the creative leadership of the Soon brothers - Raphael Soon (President) and Gabriel Soon (Vice President). North Park is not only a dine–in establishment but also delivers their tasty foods right at your doorsteps and offices near its restaurants.

North Park Noodle House Branches:
Alabang Town Center, Araneta Coliseum, Banawe, Canlubang, Convergys, Edsa Central (Greenfield), Glorietta 5, Greenhills (P.Guevarra), Leviste, Makati Avenue, Macapagal, Manila Ocean Park, Market! Market!, MarQuee Mall, Medical City, SM Bicutan , SM Muntinlupa, South Supermarket Filinvest, South Supermarket Valenzuela, Sta Rosa, Trinoma

On December 13, 2001, North Park’s sister company, known as Next Door, opened their first branch along Makati Avenue. It is the extension of North Park Noodle House. There are dishes that Next Door offers to the guest which are not found in North Park and vice versa. Second branch was opened on June 15, 2003 at Makati Golf club and opened the third branch at Ortigas along City Walk.

Tiananmen Bar, the first Chinese resto-bar in a chill out ambiance was conceptualized on October 2002. It is located atop of Next Door Makati Avenue. Taro Puff, Noodles, Beer, Wanton, and Congee are the specialties of this bar.

Another Sister company was born on January 17, 2006, called Kopi Tiam. This is a coffee shop located along Benitez in Santolan, Quezon City. It has a combination of Chinese-Asian cuisine. It offers coffee, beverages, cakes, cookies and pizza. Second branch was opened on May 2008 at Green Valley Country Club, Pasig City

Year 2009 we started a simple idea that has grown for the extension of our specialty. A small type restaurant called Ma’s Chicken. The company opened 9 branches located at Sta. Lucia, Cainta Rizal; and Trinoma, Quezon City. Pavilion, Biñan Laguna, Sgt. Esguerra, Quezon City, Fun Ranch Pasig City,  SM The Block Quezon City,  PGH Manila, G. Araneta Quezon City, Amio Place Sta. Rosa Laguna and Marquee Mall Pampanga.

VISION    
To be a globally branded home-grown company heading towards restaurant development, quality management and 100% customer satisfaction.

MISSION
We shall...
* Continuously equip ourselves to compete with the global market by innovating product management and enhancing our company’s image and identity. * Cultivate resources to provide community and employment services and guarantee return on investments to our stakeholders. * Commit ourselves in developing and maintaining an enduring customer service partnership by providing our best, prompt, and efficient delivery of products and services to our customer.   * Constantly provide the highest quality of standard to ensure a hazard-free environment and apply a crisis management system.

CORE VALUES
* Integrity
* Customer Service Oriented
* Excellence
* Teamwork

PRODUCTS
Best Seller

SERVICES
Aside from food, North Park also offers services like free and unlimited house tea for every dine-in transaction, free reservation of function for any events (such as baptism, birthdays, product presentation, etc.), as well as deliver service with hotline number 73737).

MAJOR CLIENTS
As a Chinese restaurant, North Park offers Chinese cuisine to those customers who love to eat Chinese foods. They also give priority to the whole members of the family as one of their major clients. Usually, the eldest people are the group of customers who have a great number of North Park’s major client....
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