Preview

Medical Office Training Manual

Good Essays
Open Document
Open Document
2947 Words
Grammar
Grammar
Plagiarism
Plagiarism
Writing
Writing
Score
Score
Medical Office Training Manual
Calladae OB/GYN
Employee Training Manual
K. McClary - Instructor
August 8, 2006

Ieshia Alexander
Le'nci Battle
Caylen Gaither
Alyssa Hall
Danielle Sheppard Table of Contents

Office Hours and Staff 1

Job Delegations 2

Telephone Procedures 4

Routing Chart 5

Fax Machine Use 6

Appointment Scheduling 7

Triage 9

In Office Patient Emergency Situations 11

In Office Emergencies 12

Disposal of Waste Products 14

Office Hours and Staff

Calladae OB/GYN 401 Sanford Drive (404) 555-4400 Phone Atlanta, GA 30086 (404) 555-6000 Fax

Office Hours: Monday - Thursday 8:00 A.M. till 5:00 P.M. Friday 8:00A.M. - 12:00 P.M. Saturday and Sunday - Closed We are also closed on all Federal Holidays.

Physicians

John Calladae MD, Lead Preceptor Yvette Margo MD
Pager (404) 555-1863 Pager (404) 555-8940

Lisa Powell MD Brian Gann MD
Pager (404) 555-3838 Pager (404) 555- 4616

Nurse Practitioner

Nancy Holloway, NP, RN.
Pager (404) 555-2546

1

Job Delegations

Nurse Practitioner Our nurse practitioner is able to delegate a lot of the physicians' responsibilities as well as the medical assistants' responsibilities. The NP is able to do routine examinations, as well as diagnose common diseases. He or she may also at times be required to perform minor surgical procedures (wart or mole removal, and sutures and their removal.) A NP has the authority to order labs, and discuss the results of them with the patient. He or she is also permitted to prescribe medication and counsel patients.

Medical Assistants

Office Proceedings - Our Medical Assistants have multiple responsibilities. The setting up and cleaning of all exam rooms will be the responsibility of the MA. They are also to
Continue Reading
View Writing Issues

You May Also Find These Documents Helpful

  • Good Essays

    Rn vs Cna
    • 940 Words
    • 4 Pages

    Rn vs Cna

    Even though many RNs and CNAs generally work in a hospital setting their responsibilities are different. CNAs unusually work under a registered nurse and are responsible for living tasks such as cleaning, bathing, dressing and moving the patients. As well as taking vital signs like temperature, pulse rate, and blood pressure (Perry). RNs work under the supervision of medical doctors. Typical work duties can vary depending upon specialty but for the most part RNs will be responsible for administering medication, setting IVs, giving shots, updating patient records, patient education,…

    • 940 Words
    • 4 Pages
    Good Essays
    Read More
  • Better Essays

    Hcs 335 Mccall Ethics Case Study
    • 1317 Words
    • 6 Pages

    Hcs 335 Mccall Ethics Case Study

    Medical assistants typically work in different health provider’s office settings and do a combination of patient care and…

    • 1317 Words
    • 6 Pages
    Better Essays
    Read More
  • Good Essays

    Comparison/Contrast of Rns and Lpns
    • 490 Words
    • 2 Pages

    Comparison/Contrast of Rns and Lpns

    An RN teaches, treats and depending on license diagnoses patients. Usually, a RN conducts an initial patient assessment to understand patients' symptoms. She may establish a treatment plan or modify one. According to BLS, she administers medication and consults with doctors. A RN also supervises LPNs and delegates duties regarding patient care. The RN works with patients' families. She may offer support and advice about managing their family member's illness. Additional duties for a RN depend on their specialty. For example, if she works as a gastroenterology nurse, she assists patients who have intestinal and digestive problems.…

    • 490 Words
    • 2 Pages
    Good Essays
    Read More
  • Good Essays

    Hs/100 Unit 5 Assignment
    • 833 Words
    • 4 Pages

    Hs/100 Unit 5 Assignment

    Medical assistants perform clinical and administrative tasks in a diversity of office settings. There are a variety of things an individual can do after becoming a medical assistant. In general, medical assistants take patient history, record vital signs, prepare patients for any medical testing they might need, prepare and administer medications ordered by the physician, and much more. Some…

    • 833 Words
    • 4 Pages
    Good Essays
    Read More
  • Satisfactory Essays

    Hca 210 Interview a Health Care Professional
    • 255 Words
    • 2 Pages

    Hca 210 Interview a Health Care Professional

    The Nurse Practitioner (NP) must perform duties that are within her/his scope of practice. The duties include, but are not limited to management of acute illnesses and injuries; diagnose and treat medical problems; performs history and physical exams, chronic disease management for stable conditions, orders and interprets diagnostic exams and test, assisting with procedures, and consultation/referral. The NP must review that care of the patient with the physician. The NP can write prescriptions for all medications and medical devices. Prior to prescribing a controlled substance the NP must consult with the physician and prescriptions may not exceed 30 days.…

    • 255 Words
    • 2 Pages
    Satisfactory Essays
    Read More
  • Good Essays

    Preparing Office for Patients Arrival
    • 847 Words
    • 4 Pages

    Preparing Office for Patients Arrival

    There are a number of duties that should be completed before the patients arrive to the office. Preparing ahead of time will help with the flow of the day. If employees get everything completely prepared for that day more than likely the day will be less stressful and the office will run smoothly. Employees should always arrive earlier than the patients to get the office ready for the patients. Some duties that should be completed before the arrival of patients include: turning on all equipment, calling the answering service to collect messages, making copies of appointments and pulling medical records, replenishing the examination rooms and restrooms, and making sure prescription pads are available for the physician.…

    • 847 Words
    • 4 Pages
    Good Essays
    Read More
  • Good Essays

    Difference Between Np And Dnp
    • 350 Words
    • 2 Pages

    Difference Between Np And Dnp

    An NP receives advanced education and clinical training that prepares them to diagnose, treat, and prescribe medications for their patients in a variety of clinical settings. Their scope of practice varies from state to state and the AANP generally states that NPs can assess, diagnose, develop and implements care plans, as well as follow up and evaluate a patient’s health status.…

    • 350 Words
    • 2 Pages
    Good Essays
    Read More
  • Better Essays

    Medical Office Procedures
    • 1072 Words
    • 5 Pages

    Medical Office Procedures

    In this paper I will be discussing the influences that take part in a medical assistant’s decisions on a daily basis. The research includes three different situations where the medical assistant was influenced by laws and regulations and the release of patients personal and medical information. I will also be discussing the relevant components of a patient’s medical record, and what a physician looks for in it. There will be an overview of all the documentation that would be in these components.…

    • 1072 Words
    • 5 Pages
    Better Essays
    Read More
  • Satisfactory Essays

    Licensed Practical Nurse
    • 1056 Words
    • 5 Pages

    Licensed Practical Nurse

    It is best for nurses to have good communication skills. Good communication ensures that care is coordinated for the patients benefit. Practical nurses must be aware of the content of the Nurse Practice Act of the state in which they are employed. The LPN role and scope of practice is found in this law, and it varies from state to state. The general role of a Licensed Practical Nurse includes, caring for patients within the scope of the state while upholding clinical standards. A Licensed Practical Nurse (LPN) provides safe patient care, serves as a patients advocate, teaches patients, and communicates effectively, all while functioning as a collaborative member of the health care team. Practical nurses need to develop leadership and management skills so they can direct and supervise in a manner to effectively meet goals that are set in the workplace. Another role of an LPN is the ability to delegate your duties to unlicensed assistive personnel. When the LPN’s give assignments to nursing assistants, they are allotting tasks that are in the job description of these health care workers. The nurse’s shares responsibility with unlicensed personnel for the quality of the care delivered. Delegations give the nurses time to focus on duties tat…

    • 1056 Words
    • 5 Pages
    Satisfactory Essays
    Read More
  • Good Essays

    Nurse Practitioner
    • 864 Words
    • 4 Pages

    Nurse Practitioner

    A Nurse Practitioner is a registered nurse with advanced training in diagnosing and treating illnesses. Nurse Practitioners prescribe medication which usually RN’s cannot do, as well as treat illnesses, and administer physical exams. The difference between an NP and a physician is that they focus on prevention, wellness and education. To be more specific Nurse Practitioners may specialize in either Neonatal Care with new born and baby’s or Geriatric Health, Adult Health, Oncology, Family Health and Psychiatric/Mental Health. Personally I love trauma centers and the Emergency Room, I’m quick on my feet and I do not like standing around, I like a job that challenges me and keeps me occupied.…

    • 864 Words
    • 4 Pages
    Good Essays
    Read More
  • Better Essays

    Nurse Practitioner
    • 1240 Words
    • 5 Pages

    Nurse Practitioner

    Being a nurse practitioner comes with a variety of jobs to do because they are qualified to do more procedures than other lower level nurses. The most important job of a nurse practitioner is to tend to the physical and emotional needs of patients. The position of a nurse practitioner requires one to be patient and understanding. Some patients can be unpredictable and can have mood changes including anger, sadness, and depression. It is crucial for nurse practitioners to handle them with extra care both physically and emotionally. Nurse practitioners can empower patients to make the right decisions when it comes to medical issues and personal health. They can communicate with patients therapeutically by making eye contact and by speaking to them in a calmly manner. The article “Advanced Practice Nursing” published on the Cedars-Sinai website states, “A nurse practitioner provides direct care to a specific population of patients. In addition to their traditional registered nursing skills, nurse practitioners can perform comprehensive physical examinations, order and interpret diagnostic tests, request specialty consultations, perform and…

    • 1240 Words
    • 5 Pages
    Better Essays
    Read More
  • Satisfactory Essays

    Procedures Manual for Working at a Doctor's Office
    • 272 Words
    • 2 Pages

    Procedures Manual for Working at a Doctor's Office

    Enclosed you will find a list of our top 16 clients who, in the past 2 years, have made purchases from our company which account for more than ½ of our sales. These are the first of our existing clients who we would like your sales personnel to target in the next quarter of 2012. Please note that they have arranged in the order of total purchases from the highest to lowest.…

    • 272 Words
    • 2 Pages
    Satisfactory Essays
    Read More
  • Good Essays

    Definition Of Scope Of Practice Essay
    • 510 Words
    • 3 Pages

    Definition Of Scope Of Practice Essay

    As a Medical Assistant, there are tasks you can and cannot perform. This is referred to as The Scope of Practice. Your Scope of Practice may be different than others, as each state has their own laws and regulations regarding Medical Assistants and their duties performed. There are differences in every state, but all states have one similar regulation, all medical assistants must work under the direction of a doctor or licensed health care professional. This then means that the employer is responsible for the medical assistant working in their office.…

    • 510 Words
    • 3 Pages
    Good Essays
    Read More
  • Good Essays

    Professional Identity In Nursing
    • 694 Words
    • 3 Pages

    Professional Identity In Nursing

    In practitioners, graduate programs and doctor of nursing (DNP) where the scope is expanded. But the nurse practitioners are allowed to do only certain prescriptions and request blood tests. The Institute Of Medicine (IOM) has suggested the congress and state legislature law that nurse practitioners should be allowed to do more junior doctors job legally (study.com, 2010). Each nurse is responsible for improving their own knowledge and skills.…

    • 694 Words
    • 3 Pages
    Good Essays
    Read More
  • Powerful Essays

    Nursing Career Research Paper
    • 1526 Words
    • 7 Pages

    Nursing Career Research Paper

    Nursing assistants help provide basic care for patients in hospitals and resident of long-term care facilities, such as nursing homes.1 Occupational Therapy assistants. They help patients develop, recover, and improve skills needed for daily living and working.2 Physical Therapist. They help patients who are recovering from injuries and illnesses regain movement and manage pain.3 Psychiatric Technicians. They aide care for people who have mental illness and developmental disabilities. They help patients in their daily activities and ensure a safe, clean environment.4 Registered Nurses. They provide and coordinate patient care, educate patients and the public about various health conditions, and provide advice and emotional support to patients and their family members.5 Surgical Technologists. They prepare operating rooms, arrange equipment and help doctors during surgeries. They assist in surgical operations.6 Nurse Practitioner. They provide nursing and medical services to individuals, families, and groups. They diagnose and manage acute and chronic diseases. They are also permitted to perform some services, such as physical…

    • 1526 Words
    • 7 Pages
    Powerful Essays
    Read More

Related Topics