If I had to choose one thing I was an expert at‚ it would have to be my hunting abilities. Yes‚ my urge to wake up at the crack of dawn and go sit in a tree stand for several hours. Now anyone with half of a brain would say that was insane‚ but in all honesty that is what keeps me motivated throughout the winter time. The excitement I would learn to have growing up over the years would not be forgotten. About seven years ago my father woke me upon a Christmas morning with a Remington double
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ENVIRONMENTAL STEWARDSHIP Nowadays‚ it’s not only the environmentalists but it seems to be everyone’s call to “Save mother nature” Why? It is because we are already experiencing the hazards of environmental destruction. Typhoons‚ floods‚ earthquakes happen anywhere anytime and to anybody. Treasured possessions earned for years may just vanish in just a wink of an eye. Who is to blame with this disastrous environmental dilemma? Well‚ we could find the answer on the mirror. If the mirror
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market orientation and hotel performance: The moderating effects of external environmental factors Cheng-Hua Wang a ‚ Kuan-Yu Chen b ‚ Shiu-Chun Chen a‚∗ a b Graduate School of Business and Operations Management‚ Chang Jung Christian University‚ Taiwan‚ ROC Department of Recreation Sport and Health Promotion‚ National Pingtung University of Science and Technology‚ Taiwan‚ ROC a r t i c l e i n f o a b s t r a c t With the market competition of hotel industry being heated‚ it is critical
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The environmental challenges facing industrial companies and governments throughout the world are numerous and complex. Most governments and industrial companies now clearly realize and embrace the paradigm that environmental issues are intertwined with social/ cultural and socioeconomic issues.whereas Sustainable development (SD) is a pattern of growth in which resource use aims to meet human needs while preserving the environment so that these needs can be met not only in the present‚ but also
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understanding of customer service for Diploma in Customer Service Level 3. Learning Outcome 1: Be able to follow their organisation’s accepted customer service language Assessment Criteria: 1.1 Communicate to customers their organisation’s service offer‚ how it balances organisational and customer needs and how it meets customer expectations 1.2 Compare the service offers of commercial‚ public sector and third sector organisations and how they each meet customer expectations 1.3
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clientheartbeat.com/customer-expectations/ Customer expectation a. The hard facts about customer expectations 1. Manage promises 2. Customers want relationships 3. The service process is the key to exceeding expectations b. Understanding customer expectation The benefits of understanding customer expectations Understanding your customers’ needs C.examples of companies exceeding customer expectations Amazon exceeds expectations with delivery Google and youtube Excellent customer service and high
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The most important problem faced by the modern world today is environmental pollution. Unless and until effective measures are adopted to prevent this grave problem‚ it is going to affect life on earth. Man has exploited the natural resources in order to meet the demands of the ever-increasing population and also to meet the requirements of industries. As the demand for basic things like food‚ water‚ clothes and shelter increased; man exploited natural resources like minerals‚ forests‚ water and
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The relationship between customer loyalty and customer satisfaction John T. Bowen University of Nevada‚ Las Vegas‚ Nevada‚ USA Shiang-Lih Chen University of Nevada‚ Las Vegas‚ Nevada‚ USA Keywords Customer loyalty‚ Customer satisfaction‚ Database marketing‚ Hotels Abstract Develops and implements a method for hotels to identify attributes that willincrease customerloyalty. Otherhotels can replicate the methodology used in this study. The study makes
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Contemporary Marketing Review Vol. 1(11) pp. 01 – 15‚ January‚ 2012 Available online at http://www.businessjournalz.org/cmr ISSN: 2047 – 041X OPERATION STRATEGIES FOR COCA-COLA VS PEPSI COMPANIES TO ATTRACT THEIR CUSTOMERS Mojtaba Saeidinia Candidate of MBA‚ Management and Science University‚ Faculty of Management‚ Malaysia E-mail: M.saeidinia1989@gmail.com Mehrdad Salehi Candidate of MBA‚ Management and science university‚ Faculty of Management‚ Malaysia E-mail: Ems_salehi64@yahoo.com Corresponding
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Difficult Customers The customer leaned across the counter. “You mean I spend thousands of dollars in here‚ and I can ’t return a defective tool?” he said. “Well‚ the tool isn ’t really defective‚” replied the counter salesperson. “So you ’re calling me a liar?” The customer now had everyone ’s attention. His loud voice and aggressive manner caused some of the other customers to look at one another and roll their eyes as if to convey the silent message‚ Oh‚ one of those difficult people. It
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