Section 1 – Understand methods of communication with customers 1a) Use the table below to outline at least two different customer service situations and the different methods of communication that would be needed in these situations. Situation Methods of communication 1. IT department was doing a project over summer to upgrade some older PC’s in around different departments. When Staff came back to work after break there was some complaints of no printers being connected and also lost documents
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connecting‚ we collect our information from the Motijheel Branch of Janata Bank and Panthopath branch of Standard Bank Limited. 1.2. Rationality: Report writing is the practical aspect of our theoretical learning. It makes a bridge between the gap of classroom learning and practical learning. In this view‚ it plays a pivotal role for each professional degree like BBA. The study will help formulate suitable policies taking into consideration different ideas‚ suggestions and feelings
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Unit 4- P3 Knowing the customer service skills required to meet customer needs in travel and tourism contexts. Communication skills is important an important part of the travel and tourism industry. It is important to use the appropriate methods of communication for a given situation. Communication takes place face-to-face‚ by telephone‚ in writing electronically (e-mail and fax). Face to face is dealing directly with customers either face to face‚ individually or in a group situation. Dealing
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A hydrate is any compound that contains water in the form of H2O molecules and usually has a definite content of water by weight. Hydrates typically have a crystal like appearance that can vary in colour and have a naming scheme based on the compound and number of water molecules that are in the hydrate. Copper(II) sulfate pentahydrate‚ or CuSO4 * 5H2O‚ is a ratio of one copper sulfate to five (penta) molecules of water. Copper sulfate pentahydrate is a blue hydrate while anhydrous copper sulfate
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SERVICE TRIANGLE FOR INSURANCE SECTOR NTERNAL EXTERNAL MARKETING MARKETING “Enabling Promises” “Making Promises” PROVIDERS CUSTOMERS INTERACTIVE MARKETING “Keeping Promises” Services Marketing can be explained with the help of the Service Industry Triangle. There are three entities in the whole transaction process. They are explained as below: CUSTOMERS Customers refer to the persons who have certain needs‚ wants and desires. For the Insurance sector‚ the customers refer to
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Health - state if complete physical‚ mental‚ and social well being and not merely the absence of disease or infirmity. State of being well and using every power the individual possesses to the fullest extent.- (nightingale) Wellness- is an integrated method of functioning oriented towards maximizing the potentials of an individual within the environment where he is functioning. - Dunn. Well being- a subjective perception of balance‚ harmony‚ and vitality. - (Leddy and pepper) Illness- Disturbance
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Have you ever wondered how the southeast and southwest regions are alike and different? Well‚ if you do here we go! Both regions are located in North America. I love the southeast region because it is mild and humid. Most of the time‚ it is subtropical. Subtropical means relating to or bring the regions bordering on the tropical zone. The southwest is very cold region in the winter. It also can get very warm in the summer to. The southwest region has many mountains and other landforms such as
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People die every day due to dangerous situations but there are skills that can help people survive. Bethany Hamilton was able to survive a shark attack‚ Aron Ralston managed to escape from being trapped under a rock‚ and Hyeonseo Lee managed to escape from North Korea. Each of them was able to use a different skill that aided in their survival. To be a survivor people should stay calm‚ be smart‚ and have self-control. To begin‚ being calm has helped many people survive dangerous situations. This
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generation of an idea. Idea Generation or Brainstorming of new product‚ service‚ or store concepts - idea generation techniques can begin when you have done your OPPORTUNITY ANALYSIS to support your ideas in the Idea Screening Phase (shown in the next development step). 2. Idea Screening The object is to eliminate unsound concepts prior to devoting resources to them. The screeners should ask several questions: Will the customer in the target market benefit from the product? What is the size and
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Using Public Services Alexander Yurin‚ SGE-13 A public service is a service which is provided by government to people living within its jurisdiction‚ either directly (through the public sector) or by financing private provision of services. The term is associated with a social consensus (usually expressed through democratic elections) that certain services should be available to all‚ regardless of income. Even where public services are neither publicly provided nor publicly financed‚ for
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