SERVICE QUALITY AND CUSTOMER SATISFACTION AT ISS FACILTIY SERVICE COMPANY (CLEANING SERVICE) Kalyan Malla Bachelor’s Thesis May 2012 Degree Programme in Facility Management To0urism‚ Catering and Domestic Services DESCRIPTION Author(s) MALLA‚ Kalyan Type of publication Bachelor´s Thesis Pages 57 Confidential ( ) Until Date 07.05.2012 Language English Permission for web publication (X) Title SERVICE QUALITY AND CUSTOMER SATISFACTION AT ISS FACILTIY SERVICE COMPANY (CLEANING
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MISSION STATEMENT “[Our name]’s priority is to provide & maintain a strong commitment to healthy quality food‚ excellent customer service‚ and a relaxing ambiance. At [our name]‚ we strive to provide Canada with a first-rate dining experience. We believe guests who dine at [our name] should leave enthused and sated‚ while making immediate plans to return.” “We are passionate about food! We prepare the finest cuts of meats‚ obtain the freshest local produce‚ and we have impeccable service with
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------------------------------------------------- Product management From Wikipedia‚ the free encyclopedia Marketing | Key concepts | Product • Pricing Distribution • Service • Retail Brand management Account-based marketing Marketing ethics Marketing effectiveness Market research Market segmentation Marketing strategy Marketing management Market dominance | Promotional content | Advertising • Branding • Underwriting Direct marketing • Personal Sales Product placement • Publicity Sales promotion • Sex
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Mission Statement Our mission at Erie is to be the sensor company of choice by providing products with excellent design‚ high awareness‚ and easy accessibility to meet customer requirements. At Erie we will adopt a broad differentiator strategy by maintain presence in every segment of the market. Our main focus will be on developing an R&D competency that keeps our designs fresh and exciting. Low priced products will not be a focus at Erie‚ and our products will be priced above average. Instead
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1. The Coca-Cola Company a. The Coca-Cola Company provides their consumers with soda beverages as a product. They wish to offer each costumer with “magic every time someone drinks one of its more than 500 brands (Coca-Cola History: Coca-Cola Heritage Timeline).” b. The Coca-Cola Company’s Mission Statement is: “Our Roadmap starts with our mission‚ which is enduring. It declares our purpose as a company and serves as the standard against which we weigh our actions and decisions. • To refresh
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|Products |Description |Prices | | | | |[pic] |[pic] | |Brand name |Kind | |Essel Supermarket |Robinson’s |Jenra Grand Mall | |
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Product management • Product (or service) management includes a wide range of management activities‚ ranging from – the time that there’s a new idea for a product – to eventually providing ongoing support to customers who have purchased the new product. Product strategy Product management and its role in company management Lecture 1 • Every organization conducts product management‚ whether it’s done intentionally or unintentionally. Product related decision proces as content of scientific
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NEW PRODUCT LINE DEVELOPMENT Dark Chocolate with Omega 3 Masterand: Onaca Andra Maria Anul I FQM -2009- TABLE OF CONTENTS 1. Introduction……………………………………………………..………………………3 1.1. Basic Product Development Process Flow………………………….………………………..3 1.2. Challenges in Today’s Environment…………………………...…………………………….4 1.3. About Company…………………………………….…………………………………………6 2. New Product Development Process……………………………………………………9
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Compare the methods used to distribute two selected products and services In this report I will be comparing methods used by two different retailers on how they distribute two chosen products‚ of my choice‚ in two different retailing sectors. Seeing as the food and clothing sector both have very different styles of how they meet their product requirements‚ I will compare Tesco and JD; The products from these two companies itself that I’m going to compare is ‘Tesco Value Bread’ and Nike hoodies.
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Levels of product Core product The core product is not the tangible physical product. We can’t touch it. That’s because the core product is the benefit of the product that makes it valuable to us. So with the car example‚ the benefit is convenience the ease at which we can go where we like‚ when we want to. Another core benefit is speed since we can travel around relatively quickly. Actual product The actual product is the tangible‚ physical product. We can get some use out of it. Again with the
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