The Maldives National University Faculty of Hospitality and Tourism Studies Front Desk Operations Certificate III in Front Office Operations Front Office Department – January 2012 Table of Contents Chapter 1 Introduction Page 02 Chapter 2 Organization structure Page 05 Chapter 3 Classification of hotels Page 11 Chapter 4 Reception Page 18 Chapter 5 Registration Page 20 Chapter 6 Handling customer complaints Page 25 Chapter 7 Telephone
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OFFICE MANAGEMENT Office: Place which business‚ clerical and professional activities takes place. Room or area or a place which business clerical & professional activities takes place. Administrative center of the business. Paper work is undertaken. Management: The art of getting things done through and with people in formally organize group. Organization and coordination of activities of people getting together to accomplish desired goal and objectives. Executive ability to handle
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1. Situation analysis 1.1 Analysis of the 7 Ps 1.1.1 Product Dr. Beckett’s and her team’s goal is it‚ to “provide superior dentistry in an efficient‚ profitable manner within the confines of a caring‚ quality environment” as they stated in their mission statement. According to the case study‚ they offer the complete range of dental care from simple teeth cleaning to complicated dental surgery and implants. 1.1.2 Price The practice is no member of one of the HMOs‚ because Dr. Beckett was not
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of Office Barbara Schneider St. Leo University Abstract In today’s world there are many issues facing the criminal justice system. Some of these issues include police corruption‚ use of excessive and deadly force‚ and pursuits. The media influences the public’s view and there is concern over the morality and ethics of our public leaders. (DeShon‚ 2000) The criminal justice system has two neglected and important issues of integrity and truth; the oath of office and
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Front Office Manager Job Discription : To ensure that all Departments under his supervision are successful and as independent profit center as possible‚ ensuring maximum guest satisfaction consistent with our hotel standards‚ through planning‚ organizing‚ directing and controlling all aspects related to the revenues and operating expenses. Report To : Directorof Rooms Responsible For : Assistant Front Office Manager‚ Concierge‚ Reservation Supervisor‚ Reception Supervisor‚ Assistant
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Office Administration Project Learning Objectives At the end of this project students will be able to: 1. Prepare an application for a job 2. Complete application forms for employment 3. Prepare various types of follow-up letters‚ letters of acceptance/non-acceptance Mark Scheme Task Description Mark Allocated 1 Dream Job A. Reason for interest in the particular job chosen B. Qualifications necessary for the job chosen 10
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| [Comprehensive business Analysis: Office Depot] | Background Office Depot was founded in 1986 by F. Patrick Sher‚ Stephen Dougherty and Jack Kopkin in Boca Raton‚ Florida. The three envisioned a warehouse style store that could offer office supplies at discounted prices. The first store was opened in October in Fort Lauderdale. It was immediately successful and before the year was over‚ two more stores were opened in Florida. While Office Depot was one of the first companies to tap into
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Question 1 How might top management have done a better job changing Electra-Quik into a new kind of organization? What might they do now to get the empowerment process back on track? Elektra Products‚ Inc. is facing problems such turn down of market share‚ weak internal communication among departments‚ low morale‚ and employees were seeking other jobs. Therefore‚ the organization has to create a solution which can solve or reduce the problems. Decline of the market share was one of the external
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Office jobs and descriptions Clerk;- Perform duties too varied and diverse to be classified in any specific office clerical occupation‚ requiring limited knowledge of office management systems and procedures. Clerical duties may be assigned in accordance with the office procedures of individual establishments and may include a combination of answering telephones‚ bookkeeping‚ typing or word processing‚ stenography‚ office machine operation‚ and filing. Task they carry out; 1) Collect‚ count
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1 Case Summary: This case takes about the problem that happened between a American shipment that was delivered to Germany the shipment was prok levers but the mistake that the six of the pork a male and the German wanted a female so as u can noticed the problem happened because the lack of information and the study of the culture. Case Questions: 1) In this dispute‚ which country’s law would apply‚ that of the United States or of Germany? Germany 2) If the case were tried in U.S. courts
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