success of any business (Parasuraman et al.‚ 1988) and the banking sector in this case is not exceptional. Service quality has been widely used to evaluate the performance of banking services (Cowling and Newman‚ 1995). The banks understand that customers will be loyal if they receive greater value than from competitors (Dawes and Swailes‚ 1999) and on the other hand‚ banks can earn high profits if they are able to position themselves better than their competitors within a specific market (Davies
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questions are asking about and set a direction‚ so that we write on the right path and this take up 2 days. At the same time‚ we visit KFC which is located at Genting Klang and capture some photos inside as a reference for later activities. Since the restaurant is only nearby‚ we plan to use 3 days to finish it because drafting its layout out cost us a lot of time. After activity A‚ we will start to run activity C‚ distribute the works to everyone to make sure there is no free rider and also do the assignment
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Restaurant Review It was rainy‚ crowded and loud at the entrance‚ the smell of cigarette and rum filled the air of the lobby area. It was Saturday night at the T.G.I.F in San Francisco‚ the Giant’s were playing so the place was packed and fans were being loud. The restaurant is located on a corner nearby Pier 39 and it almost has an Aspen look to it. The building itself is made of bricks with big colorful windows and huge cherry finished wooden doors with brass handles. Inside
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job satisfaction‚ organizational commitment and intention to quit. The population was the hotel staff in Thailand of which 908 were selected as subjects. The instrument used was a questionnaire with the reliability between 0.614-0.918. The data were analyzed using descriptive statistics and the structural equation model was analyzed using SPSS and LISREL. The results revealed that the supervisors had higher levels of work life quality‚ perceived organizational culture‚ job satisfaction and organizational
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hospitality operations. 1.3 Compare customer profiles and their differing expectations and requirements in respect of hospitality provision 1.4 Analyze factors affecting average spending power in hospitality business LO2 understand product development within a hospitality environment 2.1 evaluate the key stages in product and service development applied within a hospitality operations 2.2 analyses the features which contribute towards the customers perception of products and services 2.3
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TOPIC: FACTORS AFFECTING JOB SATISFACTION OF THE STAFF IN CAN THO UNIVERSITY OF MEDICINE AND PHARMACY - VIET NAM Phan Thi Luyen‚ Master of Education in Educational Management Mahidol University‚ Thailand Introduction: Can Tho University of Medicine and Pharmacy has been established since December 25th‚ 2002 based on the Decision No 184/2002/QĐ-TTg of the Prime Minister to be the first and the only medical university in the Mekong Delta‚ in the South West of Viet Nam. Its establishment helps
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stratification with reference to TANCEM” is intended to determine the dealer satisfaction‚ Products awareness‚ fluctuation of demand and needs and wants of the dealers. Primarily the well defined objectives one framed according to the study. Then questionnaire is prepared based on the defined objectives. The prepared questionnaire is used to get way of personal interview from the dealers. The response given by the customers are analyzed and interpret using different types of statistical tools such
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Job Satisfaction Abstract The issue of Job Satisfaction‚ Motivation in the workplace and the role of Job Characteristics have been the cause of intensive research for many years now and have given rise to many theories‚ formed on the basis of extended research by psychologists‚ social scientists and HRD managers. The concept of job satisfaction‚ though of considerably recent origin‚ is closely linked to motivation in the workplace and is a causal factor in improved performance in the workplace
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without any satisfaction because they have to earn some money to survive. I think that the main reasons why the people in Uzbekistan are not satisfied with the work they do are the absence of good knowledge of management in the organizations and corruption. As we got knowledge from the "Organizational behavior" course‚ we know that job satisfaction influences on employee performance within the organization and organization’s productivity in the whole. So let’s see what is job satisfaction and what
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Restaurant Operation Management EXECUTIVE SUMMARY This project is about us being hired as a restaurant manager of a new American ethnic restaurant. It has a seating capacity of 80‚ which it serves mainly American cuisine accompanied with various types of alcohol and non-alcoholic beverages. The operation time is from 11am – 1am and our target market would consist of 50% local and 50% tourist. As restaurant manager‚ we are assigned to produce a proposal for this upcoming restaurant which will
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