NATIONAL LAW UNIVERSITY‚ JODHPUR SUBJECT: CUSTOMER RELATIONSHIP MANAGEMENT A STUDY OF CUSTOMER SATISFACTION WITH RESPECT TO CALL CENTRES OF AIRTEL Submitted to:- Submitted by:- Ms. Archi Mathur Gauri Devpura Roll No. 864 B.B.A. LL.B. (hons.)
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11 100 Night airtel local mins (11pm-6am) 9.79 1.21 7 days discounted tariff recharge 12 120 Local+National SMS 10.53 1.47 10 Days SMS recharge 13 120 Min of 2G Internet 11.57 1.43 2 Days 2G internet recharge 14 30 All Local Minutes for 2 days 12.46 1.54 2 days discounted tariff recharge 15 15 talktime and 5 night A2A mins 13.35 1.65 1 day top up recharge 17 local Airtel calls @35p/min. First 120 Local Airtel seconds charged
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1. Executive Summary | Bharti Airtel (BAL) is a leading global telecommunications company with operations in 20 countries across Asia and Africa. Bharti airtel has more than 269 million customers and revenue of more than INR 700bn. Bharti airtel’s product and services portfolio includes mobile services‚ home phones‚ broadband‚ calling cards‚ DTH‚ IPTV‚ MPLS Services‚ satellite services‚ data transport solutions and conferencing services. Bharti airtel is now the world’s fourth largest integrated
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Marketing Assignment MGN551 [pic] ENVIRONMENTAL ANALYSIS OF BHARTI AIRTEL CERTIFICATE OF AUTHENTICITY Date: 14/11/2012 TABLE OF CONTENT • Need of Study • Introduction • Financial Position ✓ Profit & Loss Statement of Airtel ✓ Balance Sheet of Airtel • Tools used For Environmental Analysis ✓ SWOT Analysis ✓ PEST Analysis ✓ Porters
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Customer expectation in the 21st century has changed radically from what it used to be. The advent of the internet and indeed social media has revolutionized the entire feedback process for organizations. Customers now feel a great sense of empowerment since they can easily take to the internet or any social media platform e.g. twitter‚ facebook to either commend a service/product or to complain about poor service/product. When a company fails to deliver the customer experience a customer expects
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“STUDY ON CUSTOMER SERVICES in BHARTI AIRTEL SERVICES LTD” A first review report (Submitted by M.MUBBIDATHI‚ Roll No: 1211MBA0476: Reg. No: 68212100123 ) Need for the Study: The scope of the project report is to study the level of satisfaction of the customers with Bharti Airtel services. Every company wants the feed back of their customer about the product‚ price‚ service and promotional activities in order to know the customer attitude towards its product. The consumers were to
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Customer Views Customer Expectations When speaking to the customers of Jitterbug Diner‚ their expectations were very strait forward. The same buzzwords came up over and over; friendly atmosphere‚ timely service‚ and quality food. These are traits that everyone would expect when going out for a meal at a restaurant. The first customers I spoke to were finishing up their first visit to the diner. Their initial visit expectations were heavily influenced by an event they had participated in‚ Taste
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Recommendations Literature Review (a) Telecommunications Sector Background (b) About Bharti Airtel Ltd. (c) Statistics (d) Bharti Airtel Ltd. Organization Structure (e) Worldwide Presence (f) Services (g) Subscriber Base (h) One Network (i) Timeline Conclusion Appendix 7 21 22 23 8. 9. 36 37 1 Acknowledgement I express my sincere gratitude to my mentor Mr. Chetan Nangia- Bharti Airtel Ltd.‚ for his able guidance‚ support and cooperation throughout my project‚ without which the
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Bharti Airtel Limited‚ commonly known as Airtel‚ is an Indian multinational telecommunications services company headquartered at New Delhi‚ India. It operates in 20 countries across South Asia‚ Africa and the Channel Islands. Airtel has GSM network in all countries in which it operates‚ providing 2G‚ 3G and 4G services depending upon the country of operation. Airtel is the world’s third largest mobile telecommunications company with over 261 million subscribers across 150 countries as of August 2012
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ktPROJECT REPORT ON SERVICE QUALITY & CUSTOMER EXPECTATION IN LIFT PRODUCTS Submitted By‚ RUDRA PRATAP MAHARATHY REGD. NO.- UNDER THE GURDIANCE OF Internal Guide‚ External Guide‚ Prof. Budhaditya Padhi Mr. ACKNOWLEDGEMENT I would like to express my gratitude to the management of JOHNSON LIFTS PRIVATE LIMITED‚ Bhubaneswar for giving me the opportunity to undertake my summer internship program in the company which gave me an insight into the working of the company and the
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