Task one Service excellence is important to an organisation as it is the key to gaining new customers and customer retention. Any business must operate on the basis that customer service is the most critical aspect to a business’ success as happy customers are more likely to continue using the service provided and more importantly will pass their experiences onto potential new customers. This is becoming even more significant as customers are communicating their service experiences – good and bad
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1.I don’t fully agree with Friedman’s vision of the flat World. Though I think we are more connected and informed than ever. According to me I feel Friedman’s views and research is mostly concerning the developed countries focusing on business and targeting the cooperate world. Today technology‚ telecommunications has definitely helped people around the world to be closer. But Friedman’s does not mention the less fortunate countries where the globalization is still a far dream. I feel Friedman’s
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to the customers to meet those needs. The market now determines what the manufacturer produces or the retailer sells and information collected from customers provides the basis for the focus for all organisational activities. Do not make assumptions about customers and their needs‚ ensure that you identify just who your customers are and what their needs are. Communicate with them often and regularly. Go directly to your customers for the information you need for information on customers priorities
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What Drives Supply Chain Excellence? A Look Back and a Look Forward A Closer Look at Supply Chain Excellence and Progress Over the Last Decade 2/15/2013 By Lora Cecere and Abby Mayer Supply Chain Insights LLC Contents Research ........................................................................................................................................................... 3 Disclosure..............................................................................................
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“Principles of Marketing Driven Marketing” * Choose a company which illustrate the Principles of “Market Driven Marketing” and how it succeeded by applying those rules or failed by not doing so. Date : 12th May 2011 Submitted To : Submitted By : Student ID : Content Page Introduction …………………………….. 3 Principles of Market Driven Marketing …………………………….. 4 Brand Equity ……………………………... 5 Target Market
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Marketing Assessment 1 Consumer Driven Marketing Strategy All companies are in existence ultimately because of the revenue which they receive from their respective customers. The success of a given company is determined by the responsiveness of its customers to its marketing schemes. Hence marketing strategies that are customer driven are essential since they pinpoint the desires of the customer and then attempt to satisfy them. In order generate these strategies‚ companies must discern
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Plato & Socrates: Excellence in Virtue introduction “Socrates’ positive influence touches us even today” (May 6) and we can learn a great deal about him from one of his students‚ Plato. It is in Plato’s report of Socrates’ trial a work entitled‚ Apology‚ and a friend’s visit to his jail cell while he is awaiting his death in Crito‚ that we discover a man like no other. Socrates was a man following a path he felt that the gods had wanted him to follow and made no excuses for his life
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Baldrige Criteria for Performance Excellence Strayer University Dr. Finn BUS430 The Malcolm Baldrige National Quality Award (MBNQA) – now known as the Baldrige National Quality Program-has been one of the most powerful catalysts for improving organizational performance in the United States (The Collier and Evans (2011) textbook). Strategic planning is applicable for any type of business entity or organization. However‚ people tend to think that it is only meant for large businesses. Strategic
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Menu Driven BlueJ Program on Odd‚ Even and Perfect Numbers The question here is that‚ Write a BlueJ program which will ask the user to enter a choice and based on the choice the following operation will take place. if choice=1; then sum of even nos. from the series of 10 nos. if choice=2; then sum of odd nos. from a series of 10 nos. if choice=3; then it will check whether the no is perfect or not from a series of 10 nos. Codes of the Menu driven BlueJ Program import java.io.*; class
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The clothing companies fall under retail industry since it deals with sales of goods and services to the customers. The retailing industry is further divided into discount stores‚ department stores‚ demographic stores‚ seasonal stores and specialty stores. Department Stores refer to large companies that put forward vast variety of goods and services. The Discount stores offer a broad collection of goods and services even though they compete primarily on price. Demographic stores aim at a particular
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