Background Customer satisfaction‚ a business term‚ is a measure of how products and services supplied by a company meet or surpass customer expectation. It is seen as a key performance indicator within business and is part of the four perspectives of a Balanced Scorecard. In a competitive market place where businesses compete for customers‚ customer satisfaction is seen as a key differentiator and increasingly has become a key element of business strategy. Customer satisfaction is an ambiguous
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COMPARATIVE OF CONSUMER SATISFACTION BETWEEN AIRTEL 1 AND VODAFONE CONSUMER A consumer is an individual who purchase or has the capacity to purchase goods and services offered for sale by marketing institutions in order to satisfy personal or household needs‚ wants or desires. According to a statement made by Mahatma Gandhi‚ ‘consumer refers to the following‚ “A consumer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an outsider
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Customer satisfaction refers to the extent to which customers are happy with the products and services provided by a business. Customer satisfaction levels can be measured using survey techniques and questionnaires. Gaining high levels of customer satisfaction is very important to a business because satisfied customers are most likely to be loyal and to make repeated orders and to use a wide range of services offered by a business. The need to satisfy customer for success in any commercial enterprises
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1.1 Origin of the Report: Practical orientation and evaluation of banks performance is a part of the BBA program provided by University of Dhaka. The proposed topic is “Customer Service & Measuring Customer Satisfaction of One Bank”. This report is the requirement of the practical orientation. Bank is a service oriented organization. So the practical orientation has been made an integral part of the BBA degree requirement. In this regard I went to One Bank Limited to take a practical exposure
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Case Study Buy Less: How Some Companies Profit By Asking You To Spend Less Abhishek Sharma Olena Sepyahina Pranyudh John Meesa Praveen Sharma GBMP 502 Professor Suzanne Ross March 19‚ 2013 Table of Contents I. Market Analysis II. Target Market III. Competitive Analysis IV. Positioning 1. Customer-Focused Value Proposition 2. Perceptual Map 3. Brand Mantra V. Extrapolate 1. Brief description of the product line 2. Market Share of Tide 3
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Marketing Activity Nestea Nestea is a brand of iced tea manufactured by Nestle and distributed by Nestle company’s drinks department in the Unites States. It competes with Uniliver/Pepsico’s and more importantly against Lipton Iced Tea. Nestea provides to the consumers a wide variety of "tea products": in regular and diet forms‚ including liquid and powdered tea concentrates and ready-to-drink bottles dispensed by vendor or in a machine (This are the most frequently used). The drink is available
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by the company‚ some by franchisees or by affiliates operating under joint-venture agreements. The global market potential is still huge‚ yet on any day‚ even as the market leader‚ McDonald’s serves less than one percent of the world’s population. The restaurant chain plans to expand their leadership position through convenience‚ superior value‚ and excellent operations. (3) In today’s society‚ McDonalds has become one of the most successful franchises‚ as well as Fortune 500 companies out there
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Pizza Hut is provided at the beginning of this proposal along with an analysis of the fast food industry. Current trends in demographics and eating habits are included. A SWOT analysis has been done to identify Pizza Hut’s strengths‚ weaknesses‚ opportunities‚ and threats so that these factors can be taken into consideration in deciding whether or not to launch the new "Extreme Pizza." Some of the key elements of our marketing plan first describe the "Extreme Pizza." It will be the largest pizza
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has adopted this marketing concept and offers a combination of products and services by obtaining the information and experiencing the nature of consumers. For this purpose‚ Unilever has been investing a lot to improve the quality of its products. For instance‚ new shampoos and personal care products are being improved (Joeles‚ 2016; Ahmed‚ 2011). It has also been focusing on updating and launching new products such as
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is a joint venture company namely Co naught Plaza restaurants and Hard castle restaurants. Mc Donald’s have 50% equity share in both Joint Ventures. The former takes care of the Northern Markets and the latter looks after the western operations in India. The taste of the Chicken burger that one from Bangalore will be similar to that in Delhi if the point of purchase is Mc Donald. Mc Donald has become an integral part of today’s Indian metros. PESTLE ANALYSIS Pestle analysis is the done to analyze
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