Overview of Starbucks Coffee Company SENIOR MANAGEMENT TEAM Howard Schultz Chairman‚ President and Chief Executive Officer Cliff Burrows President‚ Starbucks Coffee U.S. Martin P. Coles President‚ Starbucks Coffee International Arthur Rubinfeld President‚ Global Development MISSION STATEMENT To establish Starbucks as the premier purveyor of the finest coffee in the world while maintaining our uncompromising principles as we grow. GUIDING PRINCIPLES • Provide a great
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Starbucks: Delivering Customer Service What factors accounted for Starbucks extraordinary success in the early 1990’s? What was so compelling about Starbucks value proposition? What brand image did Starbucks develop during this period? Starbucks captured a tremendous amount of success in the early 90’s by opening European-style coffee houses targeted toward affluent‚ well-educated clientele. Howard Schultz‚ the CEO that bought the company from the original owners‚ envisioned creating a ‘third place’
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Based on the details portrayed to me‚ the issue is whether or not Starbucks should buy fair trade coffee‚ as pressure and accusations from NGO Global exchange to do so has presented Starbucks with this challenge. Failure to respond cooperatively to this demand may have negative outcomes- a national boycott‚ which can ultimately harm Starbucks’ corporate image. There are a few risks associated with the fair trade movement; however‚ the benefits of sourcing fair trade are greater in terms of long-term
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STARBUCKS – CASE STUDY 1. Identify the controllable & uncontrollable elements that Starbucks has encountered in entering global markets. Controllable ¬ Challenge to maintain growth ¬ Dependency on overseas growth to maintain annual revenue growth ¬ Innovations to surmount toughest challenges in the home market ¬ Employee’s feelings of a far less special place to work Uncontrollable ¬ Paying twice the market-rate rates to keep competitors out of location ¬ Rivals offering similar fare
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Coffee drinkers all have one thing in common; they want their coffee made to their specification. Most soft drinks‚ milkshakes‚ and draft beer are ready made. Coffee has many flavors and that can be an operational nightmare. Starbucks has 10 different types of coffee beans‚ 12 blends of flavors and loads of special toppings. How can the Starbucks operations be consistent with so many variations? My observation will evaluate the Starbucks’ processing time. The objective problem statement is
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STARBUCKS: Selling Coffee in the Land of Tea 1. Many of the same environmental factors that operate in the domestic market also exist internationally‚ including cultural ones. Discuss the key cultural factors Starbucks had to consider as it expanded into China. Chinese culture was a key environmental factor that Starbucks had to consider when opening its first store in Beijing in 1999. ―The Land of Tea‖ wasn’t interested in the product Starbucks was selling: coffee. It wasn’t a part of
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competitive strategies which is Starbucks using is differentiation strategy. Following a differentiation strategy‚ Starbucks seeks to offer unique products that are widely valued by customers. The speed with which Starbucks had managed its ascent was almost as remarkable as the changes it had formed in traditional conceptions of brand marketing. At a time of rising perceptions of correspondence across most product and service categories throughout the developed world‚ Starbucks had managed to take one of
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Costa Coffee Costa Coffee was formed by the Costa Brothers‚ Sergio and Bruno in 1971 in London as a wholesale operation supplying roasted coffee to caterers and coffee shops. In 1978‚ the Costa Brothers opened the first store in London and growth expanded rapidly. BACK GROUND: The role of coffee in Latin America ( http://dev.ico.org/event_pdfs/paiva.pdf) PESTLE Political Economic Social Costa Coffee has announced a ban on smoking in its 370 UK outlets. The aim was to protect customers
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Starbucks Coffee Company: An Integrated Marketing Communications Plan April 2006 Prepared for: Starbucks Coffee Company W. H. Evans Prepared by: Sophie van der Vecht Neni Pogarcic Hidde van der Dussen Tim Ensing Dan Mackinnon Lucia Suchankova Table of Contents Executive Summary .................................................................................................................3 Introduction ..................................................................................
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Starbucks Coffee: Standardization and Adaptation Strategy Introduction Starbucks’ Business Concept and History When academics Jerry Baldwin‚ Zev Siegel‚ and Gordon Bowker established Starbucks Coffee Company in 1971‚ their vision of Starbucks was that of a local business specialising in “selling fresh roasted whole beans in ...specialty stores.” (Darguste et al.‚ 2006 p.655). Fearing commoditization of the brand‚ the founders were opposed to the idea of broadening the appeal of Starbucks
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