Converse: Shaping the Customer Experience They dominated the basketball courts – both amateur and professional – for more than forty years. The first U.S. Olympic basketball team wore them‚ and Dr. J made them famous in the NBA. Punk rocker Joey Ramone made them standard issue for cult musicians; indeed‚ Kurt Cobain even donned a pair when he committed suicide. Today‚ a broad range of consumers‚ from the nerdiest of high school students to A-list celebrities‚ claim them as their own. What are
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name from Nike‚ the Greek goddess of victory. Nike markets its products under its own brand as well as Nike Golf‚ Nike Pro‚ Nike+‚ Air Jordan‚ Nike Skateboarding‚ Team Starter‚ and subsidiaries including Cole Haan‚ Hurley International‚ Umbro and Converse. Nike also owned Bauer Hockey (later renamed Nike Bauer) between 1995 and 2008. In addition to manufacturing sportswear and equipment‚ the company operates retail stores under the name Niketown. Nike sponsors many high profile athletes and sports
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and demands that Converse costumers demonstrate? Differentiate these tree concepts. Converse costumers need shoes. They need shoes for safety reasons and to be properly clothed‚ everyone needs shoes. What the costumers want are converse shoes which has one of the widest range of customers from the average Joe like me to one of the hottest celebrities like Lil Wayne. Then what most costumers demand a shoes that can benefit them in more than one way for full satisfaction and converse fall under that
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Marketing(MKT333) Ms. Susan Carder Dec. 20th 2014 Case Study#3 Converse 1. How would you define the needs‚ wants‚ and demands of the Converse customer? Needs lead to wants‚ wants lead to demands‚ demands lead to perception. Consumers want stylish shoes‚ so they demand that they be affordable. A need is a state of deprivation‚ and some needs according to Maslow’s Hierarchy of needs are more crucial than others‚ in this case Converse customers need shoes to protect their feet‚ this is a basic need. A
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Product information 1. the name of all star come from full name：ALL STAR CHUCK TAYLOR Converse 1917 the world’s first dual-ALL STAR canvas shoes in production‚ and the beginning of the twentieth century is known as "basketball ambassador‚" said U.S. basketball star CHUCK TAYLOR (Chuck Taylor) on this new line of canvas shoes‚ put it down‚ convinced thatALL STAR shoes make basketball players on the court dash and enjoy the play‚ so he wherever he always has a pair of ALL STAR canvas shoes‚ enthusiastically
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product benefits of the Converse Chuck? Solved: • Classic kicks that fit any look.. • Perceived look of self-expression‚ free-spirit and creativity. • Easy to care for. • Quality. • Comfort. • Brand name recognition. • Packaged in color-themed shoe box. • Thousand of choices; create your own. • Create your own option. • Limited edition and web exclusive offers. • Easy returns within 30 days. • If purchased at high-end retailer‚ satisfaction guarantee QUESTION 2: When Converse outsourced production
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COMPANY BACKGROUND Converse‚ Inc. is a designer‚ distributor and marketer of high-performance and casual athletic footwear and apparel for men‚ women and children. The Company’s products primarily include athletic footwear distinguished by its sports classics‚ sports performance and sports lifestyle product categories‚ comprising approximately 37%‚ 27% and 36%‚ respectively‚ of the Company’s sales. The sports classics footwear category includes the Chuck Taylor All Star‚ the Jack Purcell tennis
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What is Customer Experience? Forrester Research defines customer experience as: “How customers perceive their interactions with your company.” Forrester did a fine job reducing the complex and multi-faceted integration of physical‚ emotional‚ and often‚ psychological processes that make up the customer encounter. Perception and interaction are the two essential elements of any customer experience definition. Perception is guided by emotional and psychological responses to stimuli presented during
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Gardenia Cuadra ENG 110: College Writing Life Shaping Experience – Personal Narrative There has been many life-shaping/life changing experiences in my life however if I have to pinpoint to one specific moment where I knew that my life as a child will be over was when I was 12 years old. My sister‚ grandmother and I just came back from spending 3 weeks in Nicaragua. I loved it so much I wanted to stay. A week or two after the family trip‚ my grandmother fell down concrete stairs and was
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tackled it ain’t agoing to no more.”(Howard 1) Twain is saying that no matter what the challenge is into writing a good book‚ you shouldn’t just give up because you think you’re going to fail‚ you’ll succeed no matter what. Twain’s Career-Shaping Childhood Experience‚ and how he became a famous novelist‚ and his lasting legacy in the world of Literature‚ made him the icon he is known as in today’s world. In other words‚ his early life was harsh and was mostly spent in Hannibal‚ near the bank of the
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