CHAPTER 3 – LEARNING AND MEMORY • Marketers understand that long-standing‚ learned connections between products and memories are a potent way to build and keep brand loyalty. • Learning is a relatively permanent change in behavior caused by experience (not always directly‚ but by observation of events that affect others). - An ongoing process - Ranges from simple association between a stimulus (product logo - Coke) to a response (“refreshing soft drink”) – to a complex series of cognitive
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Marketers expend considerable effort to have consumers learn about their products. Therefore it is vital that we understand how consumers‚ and that includes us‚ learn. Learning: Learning refers to any change in the content or organisation of long-term memory. Consumer behaviour is largely learned behaviour. Learning is defined as any change in the content or organisation of long-term memory. Consumers must learn almost everything related to being a consumer: product existence‚ performance‚ availability
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activity as well as to overt actions. Secondly‚ learning results in relatively permanent changes in behavior. This excludes changes brought about by fatigue or other short-lived influences such as drug-induced behavior. Thirdly‚ we must exclude the effects of physical damage to the body or brain and of natural human growth. Types of learned behavior a) Physical Behaviour People learn many physical behaviors in everyday life. Firstly‚ all healthy humans learn to walk‚ talk and socialize. Secondly‚ they
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CHAPTER 1 QUESTION 1: Explain the concept of the 80/20 rule and why it is important to marketers. The 80/20 rule of marketing is derived from the broader Pareto Principle concept introduced by Italian economist Vilfredo Pareto in 1906. Pareto noted that the majority of wealth in a free market economy is concentrated within a relatively small group of people -- roughly 20 percent of the population. Importance of rule 80/20 to marketers: Marketing investment: relates to how money is spent on advertising
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market on the basis of Australia consumers’ self image. Describe the four types of consumer self-image and discuss which one would be most effective? There have 4 types of self image which are actual self image mean that how consumers see themselves; the second one is ideal self image mean that consumers would like to see themselves; third one is social self image mean how consumers feel other see them and the last one is ideal social self image which mean how consumers would like others to see them
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Florida: Rinehart and Winson Inc Badovick J. G. (1990). Emotional reactions and salesperson motivation: An attributional approach following inadequate sales performance Science‚ 18(Spring)‚ 123–130. Bannister‚ J. P.‚ & Saunders‚ J. A. (1978). UK consumers ’ attitudes towards imports: The measurement of national stereotype image
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References: Bandura A. 1991. Social cognitive theory of self-regulation. Organizational Behavior and Human Decision Processes 50 (2) 248-287.
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Groups-Friends- Because Friends determine your behavior because they are part of your daily environment.we become more like the people we hang out with.http://www.dailytitan.com/2011/05/do-friends-influence-your-behavior/ Family- Parents –because they are generally the first‚ and often the most enduring‚ influence in people’s political decisions. They vote what their parents vote because they were the ones who first taught us what sort of behaviors were expected of someone in our society. The more
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The Effect of Terminologies on Attitudes toward Advertisements and Brands: Consumer Product Knowledge as a Moderator Author(s): Shih-Chieh Chuang‚ Chia-Ching Tsai‚ Yin-Hui Cheng and Ya-Chung Sun Reviewed work(s): Source: Journal of Business and Psychology‚ Vol. 24‚ No. 4 (Dec.‚ 2009)‚ pp. 485-491 Published by: Springer Stable URL: http://www.jstor.org/stable/27753928 . Accessed: 19/02/2013 01:24 Your use of the JSTOR archive indicates your acceptance of the Terms & Conditions of Use‚ available at
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1. Using the tricomponent attitude model‚ compare the differences in attitude of consumers towards Kraft Foods versus their attitude towards Vegemite. The tricomponent attitude model is made up of Cognitive‚ Affective and Conative component. The three components are interrelated and integrate to form an attitude of a person toward any product or service in consumer scenario. Here we are studying how the consumers react to Kraft Food and Vegemite. Cognitive Component Cognition is basically making
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