GSM 470 Negotiation and Conflict Management Workshop Section A Instructor: Office: Deborah M. Kolb‚ Ph.D. 3rd Floor‚ 411 Commonwealth Avenue Contact Information: 521-3871 (telephone) kolb@simmons.edu Office Hours: Thursday: 3:00-5:00 and by appointment Negotiation and conflict resolution are becoming more important in organizations today. In the past‚ you probably would use negotiation and conflict resolution skills only if your job entailed formal dealings with unions‚ suppliers‚ and customers
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Chapter 1 Human Communication: What and Why How Do You Define Communication? The official definition: Communication refers to the process of human beings responding to the symbolic behaviour of other persons “The process of creating meaning through symbolic interaction” Considering Attributes of Communication Communication is considered a process‚ not a discrete occurrence It is continuous and ongoing It is interactive Communication is symbolic Research: Some theorists believe
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EXECUTIVE SUMMARY Conflict is a process that begins when one party perceives that another party has negatively affected‚ or is about to be negatively affect‚ something that the first party cares about. It also encompasses a wide range of conflicts that people experience in organizations. Conflicts are usually caused by poor communication‚ lack of openness and failure to respond to employee needs. Human Relations View Conflict as the belief that conflict is a natural and inevitable
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International Journal of 2007 Vol 7(1): 101–119 Cross Cultural Management Chinese Conflict Management Styles and Negotiation Behaviours An Empirical Test Zhenzhong Ma University of Windsor‚ Canada ABSTRACT China has been one of the most important markets for western firms‚ but negotiating with the Chinese is quite a challenging task. Researchers have been investigating the distinctness in Chinese negotiation and conflict management styles‚ but have yet to provide solid evidence for it. An
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Work Place Conflict Negotiation The only workplace conflict I can think of to write about is when I worked for a company called WorldPages. The conflict was between me and a coworker‚ Sue. Sue had a habit of coming to work late or with a hang-over and not doing her share of the work. We built the information pages in the phone books called the “talking pages.” If the project was a small book it was not a problem‚ one person could manage doing that without any help within the time limit. The larger
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various parties involved in deliberations that must lead to decisions‚ and the shades of information and viewpoints available to these parties‚ steps that lead to decisions must be clear on desired outcomes and accommodate different perspectives. Conflicts and the need to negotiate must arise sometimes become people are need-driven and see things from their own points of view - for good reason. For instance‚ in my experience‚ I have encountered several instances where HR‚ business units and IT seemed
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organization of the executive group create conflict? How does it reduce conflict? Conflict inside organization can be defined as the workplace issue that generates frequent expressions of emotion‚ frustration and anger. Conflict is fundamental to every functional organization. It is important to realize that conflicts are inevitable in organizational and personal life. Without conflict an organization will become stagnant‚ some times not productive. Conflict in the workplace is inevitable and occurs
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Assignment #3: Conflict Management and Negotiations Nathan Bolton Strayer University BUS 526 – Negotiation and Conflict Resolution Dr. Joaquin M. Angles 11/28/2010 1. Outline the actions you would take to address major communication issues in a situation. Explain how these actions would improve the effectiveness of communications during the negotiation. The first action I would take to address major communication issues in a situation is to ask manageable questions. “Questions are essential
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Fall 2014 MGT 832 Negotiation and Conflict Management Mondays 2:40pm – 5:30pm. N124 NBC Dr. Jonelle Roth N421 Business College Complex Office Hours: Mon. 1pm – 2:30pm or by appointment Phone: 429-3519 Email: rothjon@msu.edu Textbooks: Lewicki‚ R.‚ Saunders‚ D.‚ & Barry‚ B. (2010). Negotiation: Readings‚ Exercises‚ and Cases (6th ed). Irwin/McGraw Hill. Additional course material will be handed out by the instructor during the quarter or posted on ANGEL (www.angel.msu.edu)
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Negotiation Conflict Styles by Calum Coburn Five Negotiation Styles When to use? What’s the Danger? Self Defense Compete (I win - You lose) (aggressive) - Need to get results quickly. - Not to family or friends “More interested in "winning" rather than reaching an agreement.” - Overpowering relationships “Don’t Cave In!” Accommodate (I Lose - You Win) “The opposite of competing” - When you or your company are at fault - Repairing relationships - Generosity as a sign of weaknesses
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