Chapter-1 Introduction 1.1. Executive summary The project aims at studying the customer satisfaction of Reliance communication .The project consists of five sections ‚in which first section deals with introduction and objectives of the company .the second section deals with the study of concept of customer satisfaction it’s importance‚ scope and previous researches on customer satisfaction by various authors .the third section deals with the research methodology
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Strategy is a business plan and direction that helps the company to follow it access the successful. A strategy should analysis the market trend‚ customers’ needs‚ operation policies‚ competitors and self SWOT etc. Thus‚ strategy is very important in company. It is because the company could develop and achieve the goals according a good strategy. When company is using strategy‚ it needs help company to obtain or enhance advantages of finances and market shares. Therefore‚ the main objectives of strategy
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Strategy is a plan of action which is designed to help achieve a long term goal. It is how the plan of action is decided that determines whether the strategy developed will be achieved. It is all about the analysing the strength of businesses’ position and understanding the important factors that may influence that position. Strategy is of paramount importance in the business world‚ as without it managers and employees will be unable to coincide with each other and therefore the organisation will
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Strategy is the direction and scope of an organization over the long term‚ which achieves advantage in a changing environment through its configuration of resources and competences with the aim of fulfilling the stakeholder’s expectations. Strategic Decisions are about: The long-term direction of an organization The scope of an organization’s activities Gaining advantage over competitors; Addressing changes in the business environment; Building on resources and competences (capability); Value
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1 Teaching Oral Communication Skills: A Task-based Approach M. Mojibur Rahman Assistant Professor Department of Humanities and Social Sciences Indian School of Mines University‚ Dhanbad Abstract Oral communication fulfills a number of general and discipline-specific pedagogical functions. Learning to speak is an important goal in itself‚ for it equips students with a set of skills they can use for the rest of their lives. Speaking is the mode of communication most often used to express
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number of tasks an individual can do b. increase job efficiency c. increase job effectiveness d. increase job satisfaction of middle management Q3. Strategic planning as a broad concept consists of a. corporate strategy and business strategy b. strategy formulation and strategy implementation c. inputs and outputs d. environmental analysis and internal analysis Q4. According to Herzberg‚ which of the following is a maintenance factor? a. Salary b. Work itself c. Responsibility d. Recognition
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academic stream that deals with the strategic treatment of knowledge management practices prevalent in today’s academic world. We are living today in an information and knowledge-starved world. Since this essay want to discuss the relationship between strategy and this set of human activities mention above‚ firstly it will be of interest to introduce basic terms and definitions by different authors that will be used in the rest of the paper. Accordingly‚ as a term “Management” it implies that KM is the
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5‚ 2012 Strategy Assignment External Analysis: Porter’s 5 Forces Comparison Nokia vs. Amazon.com Nokia is a multinational communications corporation that is headquartered in Finland and engaged in the market of manufacturing of mobile devices and in converging Internet and communications industries‚ with over 132‚000 employees in 120 countries‚ sales in more than 150 countries and global annual revenue of over €42 billion and operating profit of €2 billion as of 2010. Nokia produces a wide
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Communication (from Latin "communis"‚ meaning to share) is the activity of conveying information through the exchange of thoughts‚ messages‚ or information‚ as by speech‚ visuals‚ signals‚ writing‚ or behavior. It is the meaningful exchange of information between two or a group of person. One definition of communication is “any act by which one person gives to or receives from another person information about that person’s needs‚ desires‚ perceptions‚ knowledge‚ or affective states. Communication
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Introduction The purpose of the Communications Management Plan is to define the communication requirements for the project and how information will be distributed. The Communications Management Plan defines the following: What information will be communicated—to include the level of detail and format How the information will be communicated—in meetings‚ email‚ telephone‚ web portal‚ etc. When information will be distributed—the frequency of project communications both formal and informal Who is
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