Influences of Service Quality on Customer Satisfaction and Customer Loyalty in Restaurant Industry in Malaysia. Name: Ho Choon Min Student ID: 012010030285 Research Project Proposal Supervisor: Dr. Arun Kumar Tarofder TABLE OF CONTENTS 1.0 Introduction.......................................................................................................1-2 2.0 Background of Research..................................................................................2-3 3
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WITH SPSS Submitted To: MUHAMMAD ILLYAS Submitted By: Saba Zaidi Roll # 13110 Program: M.Phil (Commerce and Finance) [pic]SUPERIOR UNIVERSITY LAHORE Customers Satisfaction On Internet Banking Services In Pakistan Introduction Technological innovations are having significant importance in human general and professional life. This era can safely be attributed as technology revolution. The quick expansion of information technology
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Unit Title: Follow the Rules to Deliver Customer Service Unit number: F2 2.3 Explain when and how they should refer to somebody in authority about the rules for delivering customer service I would need to refer to a person in authority if I am uncertain about how to deal with an issue‚ for example a complaint or a request. I would contact my supervisor who then should be able to pass on the correct information to me‚ or contact the regarding person directly. 2.4 Explain how
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Customer Care In todays competitive environment‚ the issue of customer relations has become ever more important. With such wide choices available to the customer‚ the slightest dissatisfaction can easily result in customer taking their business else where. There are many methods available for an organisation to establish and maintain positive relationships with customer to help them retain their business. Communication is one of the most important methods as it covers many aspects of customer
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formidable competition from both traditional brick and mortar operations and emerging Internet banks‚ a large number of banks are having trouble meeting performance expectations because they are unable to differentiate their business‚ reach customers likely to respond to new sales opportunities or make the most of their valued staff. Banks that define and implement solutions to these challenges are those that will successfully compete and thrive into the future. This paper examines the
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Every year millions of high school seniors apply to colleges and universities across the country. Some get in‚ some don ’t. These schools have strict policies on the criteria for the acceptance of such students. The criteria involve many aspects of a student ’s prior academic career‚ such as their academic standing‚ extra curricular activities and work ethic. These are criteria that put everyone on the same level because everyone has the ability to work harder or join more athletics. However‚ no
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Wal-Marts Chinese Suppliers Business ethics are the accepted principles of right or wrong governing the conduct of businesspeople. Wal-Mart corporation had discovered ethical issues when dealing with companies in other nations. Wal-Mart has high ethical values and a strict code of conduct. Wal-Mart is only willing to do business with international businesses that value their ethics and follow good principles. We need to understand that working conditions in factories in China compared to
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products/services can be designed and marketed‚ presented to the customers to meet those needs. The market now determines what the manufacturer produces or the retailer sells and information collected from customers provides the basis for the focus for all organisational activities. Do not make assumptions about customers and their needs‚ ensure that you identify just who your customers are and what their needs are. Communicate with them often and regularly. Go directly to your customers for the
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Cash Flow University of Phoenix Cash Flow “The statement of cash flows reports the cash receipts‚ cash payments‚ and net change in cash resulting from operating‚ investing‚ and financing activities during a period” (Weygandt‚ Kimmel‚ & Kieso‚ 2010‚ p. 614). Companies are required to prepare a statement of cash flow because it contains important information about the company that deems useful for external sources‚ such as investors‚ to make educated decisions about a company. The
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enterprise has to treat customers differently and individually because each customer is different and unique. Each customer has different needs and preference. Some customer wants to be loyal to the enterprise and some are not. The enterprise will have an idea how to treat each customer if they are able to see a customer one at a time. Technologies are now a tool to store data’s and information of each customer. Through this strategy‚ they will know how to get‚ keep and grow a customer. 2.) Some
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