Case analysis: Sales Force Training at Arrow Electronics Executive Summary – This case focuses on the training given to the fresh‚ out- of- college sales people at Arrow Electronics and the reasons on why the training programme failed to have the intended effect. Arrow Electronics was the first distributing company to recruit college graduates as a part of their sales force. To bring them up to the skill level required by field sales representatives‚ an elaborate training programme was
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Michael Barron & Anthony Pecca Operations Management 7310 Arrow Electronics Case Assignment Arrow was founded in the early 1935 as a retailer of radio equipment. Later the company expanded to sell entertainment products and electronic parts. In 2002 Arrow’s global sales were $7.4 billion. The semiconductors products generated over half of the company revenues. Since then‚ the company has engaged in valued added services. Value added is used to describe instances where a firm takes a product that
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The overview of the case Arrow Electronics is a broad-line distributor of electronic parts‚ including semiconductors and passive components. It was founded in 1935 and grown to the number two position by 1980. When Stephen Kaufman‚ who became president in 1982 and CEO in 1986‚ Arrow once more began to climb‚ reaching the number one position among electronics distributors by 1992. Arrow/Schweber‚ one of Arrow’s five operating groups and the largest one‚ which sells semiconductors to different customer
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Arrow Electronics Case Study Arrow Electronics is the fastest growing distributors of electronic components in North America and the world’s largest overall at the time of this study. Arrow’s capital structure policy is heavy on dependence on debt financing‚ which is sharp in contrast to its main rival‚ Avnet. CEO Stephen Kauffman is struggling with the implementation of an accurate and reliable way to evaluate his employees. Kauffman implemented an EPR (Employee Performance Review) system
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Case: Arrow Electronics Inc. Introduction Arrow Electronics Inc. is faced with a difficult‚ time-constrained choice of incorporating Express in its distribution channel or not. Arrow must consider its market dynamics and the value it adds to its suppliers and customers. Arrow also must determine how Express will affect its business model and selling efforts before making a final decision. Market Dynamics and Value to Suppliers and Customers Arrow is involved in a third-party delegated channel
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CASE 3 Salesforce 1. How does Salesforce.com use cloud computing? Cloud computing refers to the use of different software applications over the Internet. Salesforce.com provides CRM and other software applications using the software-as-a-service business model over the Internet‚ which eliminates the need for companies to heavily invest in up-front hardware and software and reduces the time to implement new programs and maintain them. Subscribers to Salesforce.com only are required to
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Designing and Managing the Sales Team Follett Carter E-mail: fcarter@umich.edu Phone: (415)336-8622 M (734)222-0089 H (239)395-3244 H Class hours: Tuesdays‚ 7:00-10:00pm‚ Ann Arbor Office Hours: before and/or after class by appointment Conference calls also possible Textbook: Assembled readings and case studies Course Description The objectives of this course are to improve your understanding of the role of the sales force in the achievement of a
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researchandmarkets.com/reports/869/ Sales Force Structures and Strategies 2001: A Case Study Analysis of Effective Sales Force Management Description: As sales forces expand to maintain share of voice in an increasingly competitive market and physicians limit the time spent with sales representatives‚ ROI on detailing is in decline. Therefore‚ maximizing field force productivity is vital to the future success of all pharmaceutical companies. Sales Force Structures and Strategies 2001 is an in-depth
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TRAINING effective front line sales training Organizations believe in developing their most critical team - the front line sales workforce - by imparting the right sales training through effective techniques that are best in the industry industries that train their sales force effectively so that their sales efforts get the desired results thereby impacting the company’s bottom line positively. T ransferring corporate strategy to the front line sales team effort is definitely a challenge
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SALES FORCE In today’s global marketplace‚ managers face many challenges related to fulfilling the customer’s ever-changing needs and expectations. The concept of customer service has recently become more complex as a result of globalization of goods and services. Customers are now well-informed decision makers as a result of the abundance of information that is available online and in the media. In addition‚ today’s consumer is most concerned with how a salesperson can solve basic problems and
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