MANAGING SERVICE QUALITY (Application in Carrefour Retail Store) Individual Assignment of Operation Management by : Yessy Saputra MMR 39 – 151091013 PRASETIYA MULYA BUSINESS SCHOOL MAGISTER MANAGEMENT REGULAR PROGRAM JAKARTA 2010 Dalam industri jasa‚ salah satu faktor penting yang perlu diperhatikan oleh perusahaan adalah kualitas jasa. Karena jasa merupakan sesuatu yang tidak berwujud‚ maka evaluasi akan jasa menjadi suatu hal yang sulit dilakukan. Namun‚ kita tidak boleh mengabaikan hal ini
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Asia. The company operates its stores under 17 banners‚ including hypermarkets (Carrefour)‚ supermarkets (Champion‚ GB‚ GS‚ Norte)‚convenience stores (8 á Huit‚ SHOPI‚ Marché Plus)‚ hard discount stores (Dia%‚ Ed)‚ cash-and-carry stores (Promocash)‚ mini markets (PROXi) and food service stores (Prodirest). Other banners of the company include Puntocash‚ docks MARKET and an online store. SWOT analysis Since 2004‚ Carrefour has been in a re-launching process‚ because of a growing competition both on
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ORGANIZATIONAL STRUCTURE OF CARREFOUR ----------------------- Daniel Bernard CEO and Chairman of Carrefour Daniel Bernard CFO of Carrefour Bruce Johnson Director of Organization and Systems William Andersen Director of Merchandise and Marketing Joel Saveuse Director of Europe Zone Philippe Jarry Director of America Zone René Brillet Director of Asia Zone Expanded Committee Javier Campo Director of DIA International
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Susan Donoho Argosy University SWOT Analysis of Wal-mart and Carrefour SWOT Analysis for Wal-Mart and Carrefour What is a hypermarket? According to Business Dictionary that is an online business definition resource‚ it is a “vast self-service warehouse-cum-retail outlet that combines the features of a supermarket‚ department store‚ discount store‚ and specialty store in one location.” A hypermarket may also be called a hyper-mart (Business Dictionary‚ 2012). The multinational retailers that
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Wal-Mart Stores (WMT) Founders Facts and Trivia: On May 9‚ 1950‚ Sam Walton opened up Walton ’s 5&10 in Bentonville‚ Arkansas. The first store with the Wal-Mart name was opened in 1962 in Rogers‚ AR‚ financed 95% by Sam Walton himself. Wal-Mart ’s Headquarters: The corporate headquarters of the world ’s largest retail company‚ Wal-Mart‚ are located in Bentonville‚ AR‚ where founder Sam Walton started it all. The Mission Statement and Purpose of Wal-Mart (WMT) Wal-Mart ’s advertised
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A Comparative Study of Strategies Adopted by Wal-Mart and Carrefour in China: A Resource-Based Perspective By Yue‚ LIU September 2007 Acknowledgements I appreciate my dissertation supervisor Dr Wang‚ for his continuous patience‚ support‚ guidance and constructive comment throughout the period of my dissertation. I would like to thank the professors and lectures from whom I learned a lot throughout my master year. I also would like to show my gratitude to Nottingham University Business
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Carrefour in the French translation of Greek word means plaza‚ or the marketplace. In the year of 1959‚ Carrefour was established in France of a town called Annecy by Marcel Fournier and Louis Defforey. Both of the founders are come from successful‚ enterprising families‚ who want to develop their own business by building large supermarkets. Marvel Fournier has set up a department store Grand Magasin de Nouveautés Fournier d’Annecy and have close relation with the Casino supermarket company‚ whereas
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Management’s discussion and analysis year ended December 31‚ 2011 Consolidated Financial Statements year ended December 31‚ 2011 Notes Statutory Auditors’ report on the Consolidated Financial Statements 4 19 25 108 Financial Report 2011 - 3 1 Consolidated Financial Statements Management’s discussion and analysis year ended December 31‚ 2011 Management’s discussion and analysis year ended December 31‚ 2011 This is a free translation into English of the Carrefour Group’s financial report
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Giorg i Gogava To: Mr. David Wikla uri Case # 12.1 Carrefour Expands Abroad 1. What is the biggest competitive threat facing Carrefour as it expends to global market ? There are many competitive threats facing Carrefour in the global environment such as competitive rivalry‚ low switching costs etc. but in my opinion the biggest threat which Carefour is facing is threat of substitution because the only real competitive advantage of Carrefour for example in China at first stage is not it’s well known
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FILL IN FORMAT: Case Analysis Shred Steps 1 & 2: Read the case. Take notes. Chinese language search engine launched in china in 2006 (pg.37) Company was private until 2004‚ Page and Brin decided to conduct a Dutch auction Dutch auction was designed to “democratize IPO share allocation and afford companies and early investors the best price”( pg. 40) Company 5‚680 employees were scattered throughout the world (pg. 41) 2005 positive cash flow of 3.45 billion (pg.41) Revenue of $6.14 billion
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