Building Effective Customer Relations FRUMENCE A. HERMOSO Assistant Professor II Taguig City University What is a Customer? A customer (sometimes known as a client‚ buyer‚ or purchaser) is the recipient of a good‚ service‚ product‚ or idea‚ obtained from a seller‚ vendor‚ or supplier for a monetary or other valuable consideration. Categories of Customers An intermediate customer or trade customer - is a dealer that purchases goods for re-sale. An ultimate customer - is the consumer. An
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……………………………………………………………………………………………………………………………………………………………………. Governance is the act of governing. It relates to decisions that define expectations ‚grant power‚ or verify performance.it is the set of policies‚ roles‚ responsibilities‚ and processes that you establish in an enterprise to guide‚ direct‚ and control how the organization It consists of either a separate process or part of decision-making or leadership processes. "governance" means: the process of decision-making and the process by
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Do you remember what the worst decision you ever made was? Then thinking after it was over how stupid it was? I personally never could forget the Halloween of two thousand eleven‚ when my own worst decision transpired. It was a long night full of unplanned measures and ill-advised mistakes. That night I spent at jail‚ I learned that making better decisions in life is a part of growing up. On that sketchy Halloween night‚ it all started with the school play my classmates and I put on. We all put
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Bargaining Powers of Customers Porters’ competitive factors theory is a framework for industry analysis and corporate strategy development. It draws an overview picture that industry rivalry is affected by five main forces‚ which are bargaining powers of customers‚ bargaining powers of suppliers‚ threat of new entrant and threats of substitute products. Relating Porters’ thesis and the topic of managing customers‚ element named bargaining powers of customers‚ which can be briefly understood as
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English III Section G 6/5/2012 Final Paper Women in the Odyssey and A Midsummer Night’s Dream Throughout history‚ women have usually been seen as weak and without power. However‚ women such as Helena‚ Hermia‚ Titania‚ in A Midsummer Night’s Dream and Helen‚ Circe‚ and Penelope in The Odyssey are not weak. Instead‚ they are very powerful but in different ways. The women of The Odyssey and A Midsummer Night’s Dream threaten male power but in different ways. In The Odyssey‚ Helen is a
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The popularity of reality TV shouldn’t come as a surprise considering the fact that we live in a culture that worships vanity‚ rather than virtue. So here is the true reality behind reality TV. Reality TV‚ which is in the business of making us feel good rather than be good‚ actually contributes to the growing problems in our society by celebrating human weakness rather than human excellence. Reality TV doesn’t empower us‚ but rather overpowers us by taking our innate power and inner knowing and
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According to the video‚ the best strategy to make the situations better at work is to try to communicate with the boss as much as possible. However‚ they give no more indication as to how this communication should be carried out‚ or why it would be important for employees to have an open and honest communication with the boss. Write three paragraphs explaining the importance of fostering an open communication with your boss if you are having conflict in the workplace. How would you go about fixing
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Tremaine Murphy May 6‚ 2013 The Army Corps of Engineers‚ the federal agency charged with maintaining the nation’s coastline‚ said some of the 100 miles of barrier dunes in the region were built by the corps‚ others by local governments themselves. Many of the projects were built to withstand storms less powerful than Hurricane Sandy‚ the corps said‚ and even in places where the surge cut through the sand‚ the dunes helped to soften the blow. Cliff Jones‚ a program manager with the corps’s North
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BANKER CUSTOMER RELATIONSHIP BANKER RIGHTS * Right of Lien * Right of Set-off * Right of Appropriation DUTIES * Duty to Honour Cheques * Duty to Secrecy BANKER::RIGHTS LIEN: Right to retain a security until the debt is discharges or a promise to performed. LIEN GENERAL SPECIFIC - One security more than one charge - One security one charge - Normally the right is exercised - The charge is offered (created by borrower) - This is available to Bankers‚ Factors (finance against
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service ‚ product quality ‚ demand of the product in market and the feedback which he received from the customer. These information’s helped me in finding out the overall perception of a dealer about the company. To find out the overall perception of a customer i have divide the Study into five parts 1. PRODUCT DEMAND 2. COMPANY’S POLICY 3. PRODUCT QUALITY 4. AFTER SALES SARVICE 5. CUSTOMERS FEEDBACK This survey was conducted on 30 dealers and the results are given below –
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