Apollo Hospitals – Internationalization Strategy RedSeer: Thoughts May 2009 S © 2009 RedSeer Consulting Confidential `and Proprietary Information. www.redseerconsulting.com Query@redseerconsulting.com © 2009 RedSeer Consulting Confidential and Proprietary Information. www.redseerconsulting.com. AGENDA • Apollo - Background (evolution since inception) • Analysis of Apollo’s internationalization strategy © 2009 RedSeer Consulting Confidential and Proprietary Information.
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For the exclusive use of N. VAIDYA‚ 2015. IMB 425 SUHRUTA KULKARNI‚ KRIPA MAKHIJA AND U DINESH KUMAR APOLLO HOSPITALS: DIFFERENTIATION THROUGH HOSPITALITY The ‘‘wow’’ factor in service relies on constant innovation and demands continuous and sensitive focus on all issues that may affect the patient’s stay in a hospital. Every touch point of the hospital needs to be ‘‘alive’’ and the client must be able to feel the warmth offered. The culture of service is imperative in today’s scenario‚ where the
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private hospitals in India. Since they were able to provide world class medical service at affordable rates‚ this became a value for customers. Government also helped them eventually by getting rid of many financial and regulatory obstacles. Liberalization of private sector was a boon. Apollo were good pay masters as far India was concerned and this enabled them to attract talent. Doctors who wanted to come back to their country of origin were more than happy to join Apollo. The hospital imported
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The Experience in Apollo Hospitals‚ Dhaka: My project was to write about a real life service experience and for this project I interviewed Ms. Rezina Nazneen‚ who is a faculty in Independent University of Bangladesh. I decided to write about her experience in Apollo Hospitals‚ Dhaka. She had a surgery there and for this surgery she experienced 6 days of service from Apollo Hospitals. She was expecting her second child and for the infants delivery she chose Apollo Hospitals‚ Dhaka. There were
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Executive Summary: This report will give you a brief insight about the AHG expansion plan. It focuses on their internal & external environments. As Apollo Hospital’s founder vision was to take healthcare to the distant corners of India through his dream project‚ ‘The Apollo Clinic’. The Apollo group has incorporated it as its long term vision and they found a platform where they can continue with there vision as well as counter the competitors and explore the potential markets. The problem
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business performance and how to better serve clients. The CRM data system developed by RBC could capture millions of daily client transactions; the final goal is to serve the customer at the individual level. This RBC’s vision was confirmed by a study realized in 1997 which revealed that customers wanted banking where they were: Well understood‚ their needs anticipated and their business was valued. In this Environment‚ mass marketing to huge customer segments simply wouldn’t work. In order
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Non-Medical Staff at Apollo Hospitals‚ Dhaka.” was assigned by Mr. Debashish Saha‚ DGM-HR (ex) at AHD (Apollo Hospitals Dhaka) and approved by institution supervisor Syed Alamgir Jafar at IBA ‚ University of Dhaka. 1.2 Introduction As being one of the biggest hospitals in Bangladesh‚ Apollo Hospitals Dhaka is at the forefront of medical technology and expertise and provides a complete range of the latest diagnostic‚ medical and surgical facilities for the care of its patients. The hospital is having all
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Analysis of Apollo Hospitals in India Hospital at Hyderabad Vs Chennai After the success of the hospital at Chennai‚ Dr. Reddy expanded to Hyderabad. After a slow pickup which included losses for the first four years‚ the hospital finally seemed to have picked up by making a profit of Rs. 100‚478‚000 in the year 1994. But on closer examination of the financial statements‚ we can see that the apparent profit is actually due to interest waiver given by the financial institutions‚ as well as a result
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CASE STUDY Analysis CASE 3 The Apollo Group‚ Inc - University 1. What was the basic vision that guided the founding of The Apollo Group? How has that vision‚ now a company mission‚ changed in the first 25 years of the company? 2. How does Apollo view and assess the higher education market? 3. What are key elements of Apollo’s business strategy? 4. What is Apollo’s teaching/leaming model? 5. How do the structural components of Apollo’s strategy/model match their target customers’
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on my recent promotion; I look forward to working with you on the new Apollo Shoes engagement. I have read all the information you sent me about Apollo Shoes to gain a better understanding of the company‚ and I feel like I have a firm grasp of the company structure and environment. After reviewing the company’s last three board of directors meetings‚ I determined what expertise would be necessary to carry out the audit on Apollo Shoes. If you can assign these staff to our audit team‚ the productivity
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