For the exclusive use of N. VAIDYA‚ 2015. IMB 425 SUHRUTA KULKARNI‚ KRIPA MAKHIJA AND U DINESH KUMAR APOLLO HOSPITALS: DIFFERENTIATION THROUGH HOSPITALITY The ‘‘wow’’ factor in service relies on constant innovation and demands continuous and sensitive focus on all issues that may affect the patient’s stay in a hospital. Every touch point of the hospital needs to be ‘‘alive’’ and the client must be able to feel the warmth offered. The culture of service is imperative in today’s scenario‚ where the
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private hospitals in India. Since they were able to provide world class medical service at affordable rates‚ this became a value for customers. Government also helped them eventually by getting rid of many financial and regulatory obstacles. Liberalization of private sector was a boon. Apollo were good pay masters as far India was concerned and this enabled them to attract talent. Doctors who wanted to come back to their country of origin were more than happy to join Apollo. The hospital imported
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The Experience in Apollo Hospitals‚ Dhaka: My project was to write about a real life service experience and for this project I interviewed Ms. Rezina Nazneen‚ who is a faculty in Independent University of Bangladesh. I decided to write about her experience in Apollo Hospitals‚ Dhaka. She had a surgery there and for this surgery she experienced 6 days of service from Apollo Hospitals. She was expecting her second child and for the infants delivery she chose Apollo Hospitals‚ Dhaka. There were
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Apollo Hospitals – Internationalization Strategy RedSeer: Thoughts May 2009 S © 2009 RedSeer Consulting Confidential `and Proprietary Information. www.redseerconsulting.com Query@redseerconsulting.com © 2009 RedSeer Consulting Confidential and Proprietary Information. www.redseerconsulting.com. AGENDA • Apollo - Background (evolution since inception) • Analysis of Apollo’s internationalization strategy © 2009 RedSeer Consulting Confidential and Proprietary Information.
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Non-Medical Staff at Apollo Hospitals‚ Dhaka.” was assigned by Mr. Debashish Saha‚ DGM-HR (ex) at AHD (Apollo Hospitals Dhaka) and approved by institution supervisor Syed Alamgir Jafar at IBA ‚ University of Dhaka. 1.2 Introduction As being one of the biggest hospitals in Bangladesh‚ Apollo Hospitals Dhaka is at the forefront of medical technology and expertise and provides a complete range of the latest diagnostic‚ medical and surgical facilities for the care of its patients. The hospital is having all
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Analysis of Apollo Hospitals in India Hospital at Hyderabad Vs Chennai After the success of the hospital at Chennai‚ Dr. Reddy expanded to Hyderabad. After a slow pickup which included losses for the first four years‚ the hospital finally seemed to have picked up by making a profit of Rs. 100‚478‚000 in the year 1994. But on closer examination of the financial statements‚ we can see that the apparent profit is actually due to interest waiver given by the financial institutions‚ as well as a result
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With over 8500 beds across 50 hospitals in India and overseas‚ Apollo Hospitals‚ India‚ unites exceptional clinical success rates and superior technology with centuries-old traditions of Eastern care and warmth‚ as we truly believe the world is our extended family-something our patients from 55 countries can warmly affirm. The Apollo Hospitals group has the largest number of JCI accredited hospitals in the world outside the U.S. The hospitals are multi specialty tertiary care facilities
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differentiation 1. The similarity of the turning points and the points of inflexion is both of them can be stationary point‚ but not all the stationary points are turning points or points of inflexion. A turning point is a point which is the point of the sign of the derivative changes. And the turning points are the local maximum and minimum where the derivative of the function changes from positive to negative or from negative to positive. When the shape of the function is smooth‚ the turning
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A STUDY ON STRESS MANAGEMENT AMONG THE EMPLOYEES AT APOLLO HOSPITAL CHENNAI A Project Report submitted to THE NEW COLLEGE (AUTONOMOUS) (AFFILIATED TO THE UNIVERSITY OF MADRAS) In partial fulfilment of requirement for the award of the degree of BACHELOR OF BUSINESS ADMINISTRATION A Project report submitted by Muhammed Savad P Register Number: 11UBA6537 Under the guidance of MR. HASEEB MBA DEPARTMENT OF BUSINESS ADMINISTRATION THE NEW COLLEGE (AUTONOMOUS) CHENNAI- 600014 (2011-2014)
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Differentiation is a strategy that creates product that is unique among firms in the same industry in an important way. A differentiator achieved competitive advantage easily upon the ability in providing distinctive products to its customers that satisfy their needs in a way that is different from its competitors (Hill and Jones‚ 2004‚ p160.).This allows the differentiator to charge on premium price for its products. Unlike cost leaders performing cost reduction‚ differentiators manage to increase
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