UNIVERSITY Of ZIMBABWE FACULTY OF COMMERCE TOURISM‚ LEISURE AND HOSPITALITY STUDIES DEPARTMENT ROOMS DIVISION MANAGEMENT THM208 YEAR 2012 LECTURER: MRS. D ZENGENI Time table Monday 11.00-13.00hrs Tuesday 11.00-12.00hrs Preamble This course is designed to introduce students to the principles of accommodation management in hospitality industry. Emphasis will be placed on Rooms Divisions’ traditional role as the best generator of the hotel’s revenue as well as its principal operational
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Rooms Division In a statistics conducted by the U.S. Lodging Industry in 1995‚ it has been shown that the majority of hotels revenues (60.2 %) are generated from Rooms Division Department under the form of room sales. This very department provides the services guests expect during their stay in the Hotel. Lastly‚ the Rooms Division Department is typically composed of five different departments: a) Front Office b) Reservation c) Housekeeping d) Uniformed Services e) Telephone FRONT OFFICE Is the
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H&C-3-730 Rooms Division Management Topic 1 Management Functions in Rooms Division Learning Objectives Explain the major role of rooms division in a hotel. Identify the roles and responsibilities of rooms division manager. Describe the management process in terms of the seven functions of rooms division managers perform to achieve organizational objectives. Reference text: Kasavana ML‚ Brooks RM‚ Managing Front Office Operations‚ 8th edition‚ American Hotel & Lodging Educational
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Room Division and It’s Function 1. Front Office Front office has been described as the hub or nerve center of the hotel. It is the department that makes a first impression on the guest and one that the guest relies on throughout his or her stay for information and service. It’s duty is to enhance guest services by constantly developing services to meet guest needs. The function of front office are the followings: To sell and up-sell rooms The front office will hand over all the expected arrivals
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CHAPTER 1 The guest’s experience 8329 room division management h113 13 13-12-2007 16:03:30 1.1 Selection and reservation Hotel associates must look at a guest’s stay from the guest’s perspective. How does the guest experience his stay at the hotel? What does the guest need and what are his wishes? In order to fulfil these needs and wishes‚ hotels must gather as much information about the guest as possible. Therefore it is essential that hotel associates know about the different
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Name Rooms Division Operations Management (Unit 6) Credit Value 15 Lecturers K.Fallah Hand Out/Issue Date September/2013 Submission Deadline Introduction The aim of these assignments are to assess the outcome of students’ learning in terms of knowledge acquired‚ understanding developed and skills or abilities gained in relation to achieve the learning outcomes (LO) and assessment criteria with reference to grade descriptors (i.e. M and D). The unit examines the role of the rooms division within
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X‚ Y‚ and Z prepare articles of incorporation and comply with all the statutory requirements‚ except their attorney never files the articles with the Secretary of State in their state. The state has adopted the MBCA. Having been told by their lawyer that the articles had been filed‚ the three operate as a corporation for three years. A creditor now wants to hold X‚ Y‚ and Z personally liable on a debt. Can the creditor do so? Posts are due July 30. -------------------------------------------------
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Service Operations Management BUSS376 Term Project Emergency Room Operations Team Supreme Seo‚ Jin ho Kim‚ hyo sik Kim‚ jeong yeon Yang‚ hyunwook Park‚ sungyoun Jung‚ hong joo Ho Jia Ling Audrey 오드리 Table of Contents 1.0 Introduction ---------------------------------------------------------------------------------------------------------- p.2 2.0 Problem Recognition - The Revision of Emergency Duty Law ----------------------------------------------- p.3 3
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CHAPTER ONE 1.0 Introduction The Rooms Division consists of two sub-departments‚ Housekeeping and Front Office. Housekeeping used to be considered a cleaning department but hotel surveys have shown that cleanliness is at the top of the list of requirements of hotel guests. The Front Office is the heart of a hotel. Associates of this department are responsible for the guest‘s first and the last impression of the hotel. According to studies‚ the last impression is a lasting impression which
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Taguig City University Gen. Santos Ave. Upper Bicutan Taguig City In partial fulfillment for the requirements in Associates in Hospitality Tourism & Travel Management The Princess Traveller’s Inn (Case Study) Submitted by: Abundo‚ Jenny Aranda‚ Roda nizza Avenido‚ Manilyn Burlas‚ Gerome Angeli Zuniga‚ Rodelyn (HRM-A22-eve) Submitted to: Ms. Aimie Molinos Princess Traveller’s Inn The Brief History of Princess Traveller’s Inn Is one of the best hotels to stay in
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