Unit 10 Schools as organisations 1.1 Identify the main types of state and independent schools Pre-compulsory LA nurseries‚ private day nurseries‚ childminders‚ playgroups. Compulsory Primary school state and independent‚ secondary schools state and independent‚ Academies Further Education Sixth form‚ College‚ university 1.2 Describe the characteristics of the different types of schools in relation to educational stage and school governance Local Authority Nurseries
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Introduction In this I will explain how customer service standards are planned‚ implemented and monitored and the impact this has on the operation of Asda. My research will come from the internet‚ magazines and books. Customer service standards of Asda Refund policies: [pic] Asda informs customers on how to cancel and conditions of cancelling. Asda informs customers on the period on returns Asda has up to 7 days under the delivery distance and 7 to 28 days after delivery products which
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Service Level Agreement for HR Services Overview Service level agreement for the provision of HR Services in relation to employee relations advice and recruitment assistance to managers‚ supervisors and staff. This is an internal agreement for HR services between the Human Resources Department and the Customer Services Branch. Service Specifications The designated HR team at Coastal Education Network will provide advice‚ assistance and support on the implementation of the organisation’s HR
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Level 3 Assessment Unit 3: Schools as Organisations S/601/3326 Credit Value 3 Your details |Name: john smaje |School: Hawkedon primary | |OCR Candidate Number: |Date:01/03/2012 | Scenario
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Understand differing perspectives of quality and partnership working in relation to health and social care services Partnership: empowerment; independence; autonomy; power; informed choice; staff and organisation groups eg statutory‚ voluntary‚ private‚ independent‚ charitable; service users Quality: audit; quality control; role of agencies eg Care Quality Commission‚ NICE; role of staff and users; quality perspectives eg Servqual-Zeithaml‚ Parasuraman and Berry; technical quality; functional quality
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HUMAN RESOURCES SERVICES TASK – 1 NAME – SARBJEET KAUR BATTH STUDENT ID – S8107 TABLE OF CONTENT TASK 1 MANAGE HUMAN RESOURCES SERVICES DEVELOP A HUMAN RESOURCES STRATEGY 1. REVIEW THE CASE STUDY – JKL INDUSTRIES After reviewing the case study on JKL industries‚ the company have a number of human resource issues that need to be dealt with. There are clear human resource requirements that JKL need to put the appropriate strategies for delivering these services. The basic requirements
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the importance of internal marketing in service product development. The first part of this essay will discuss the origin and growth of the concept of internal marketing. Then it will focus on the benefits of internal marketing. In the later part‚ it will demonstrate a specific case‚ Mary Kay‚ which has successfully implemented internal marketing. It shall first briefly introduce fuzzy sets and related concepts. The concept of internal marketing originally emerged from the services marketing literature
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Ch 8 2. One advantage to the informal organization is that it is an informal gathering of people‚ apart from the formal organizational structure‚ that satisfies member/social and other needs. One of the approaches a supervisor can take to foster cooperation with informal groups is to put employees in to groups that work well together. Unfortunately‚ sometimes said groups can get distracted by the familiarity of their groups. 4. One major disadvantage of the project management type organizational
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Explain the importance of customer satisfaction in service organisations The aim of this essay is to explain the importance of customer satisfaction in service organisations. Clear meaning of the customer satisfaction has been provided along with the causes and results from the effective implementation. J. Heskett ’s "service-profit chain" model has been used in order to understand the relationships between profitability of a service organisation with customer satisfaction and loyalty and the outcomes
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CARE STUDY This care study is about a service user with Cerebral Palsy and Dysphasia. This assignment will give a brief description of her background history‚ her condition and care needs. In order to maintain the confidentiality of the service user‚ I will refer to her as Daisy Chain and any personal information will be changed accordingly and not be used in conjunction with anything else other than this study. I obtained consent from the service user‚ her family and the adult day centre where
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