will be. The term industry can be refers to a field or an organisation involve in the production of goods‚ services or extraction of natural resources. There are two types of organisation in an industry‚ product-oriented organisation and service-oriented organization. The term "product" is associated with something that is tangible‚ which is capable of being perceived especially by the sense of touch. The outputs of product-oriented organisation are either end product‚ or components that are assembled
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successful in your new position? When dealing with customers‚ I find that I am able to listen to them and figure out their needs in a timely manner‚ while striving for one call resolution. I find that by being empathetic to their moods and feelings are a big help. During my time as a customer service professional I have developed skills that give me an edge while working with the difficult or angry customer. 2) What general questions about handling customers do you have for your supervisor? What
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A MINOR PROJECT ON ACCOUNTING AND ACCOUNTING INFORMATION FOR‚ INTERNAL AND EXTERNAL USERS PRESENTED BY Mr. EMMANUEL FONGEH IN PARTIAL FULFILLMENT OF AN EXECUTIVE MASTERS DEGREE IN BUSINESS ADMINISTRATION. CHAPTER 1 1.1 INTRODUCTION. At a glance‚ accounting can appear extremely complicated and confusing. The untrained eye may struggle to grasp the entire nature of
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“At Your Service” PM598 – October 2012 Johnny Sanders You are Chris and Pat Smith‚ entrepreneurs with five years of experience investing in small businesses. Eighteen months ago you decided to invest in a catering venture with two chefs‚ J. P. Martin and L. L. Miller‚ who have culinary science degrees and five years of work experience‚ which includes winning a prestigious prize in a gourmet food competition. Following some extended discussions‚ the four of you decided to set up a business
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Investigate the rights of individuals using health and social care services Learning Aim B: Examine the responsibilities of employers and employees in upholding service users’ rights in health and social care Scenario You are about to go on work experience at a training centre for young adults with learning disabilities. Some of the young adults also have mental ill health and require medication. Task 1 We all have rights As part of your preparation for work experience‚ you have decided to produce
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language needs‚ wishes and preferences of individuals 1. Find out an individual’s communication and language needs‚ wishes and preferences. 2. Demonstrate communication methods that meet an individual’s communication needs‚ wishes and preferences. 3. Show how and when to seek advice about communication. It is always important to find out about each individual’s particular communication and language needs‚ wishes and preferences. Effective communication happens when the right method is used to
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type of relationship and who it is with. In Health and Social Care you have the opportunity to form supportive relationships with service users. You have to understand the impact that you have on other people and make sure that this works so that you can fulfil your role and responsibilities. it is vital that you are able to form supportive relationships with service users to build trust as well as build relationships with their families. It is also vital that you are able to develop skills you need
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PRINCIPLES FOR IMPLEMENTING DUTY OF CARE IN HEALTH‚ SOCIAL CARE OR CHILDREN`S AND YOUNG PEOPLE`S SETTINGS UNIT: SHC34 EXPLAIN WHAT IT MEANS TO HAVE A DUTY OF CARE IN YOUR OWN WORK ROLE I and my employers have a “Duty of Care” when delivering services to the individuals in our care. We must follow the General Social Care Council’s (GSCC) Codes of Practice‚ our organisational policies and procedures and also Legislations and Acts‚ all of which set out the standards I am to follow. The GSCC regulates
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____________________ STUDY PACK FOR Unit 4222 - 365 Understand the process and experience of dementia Learning outcomes: 1: Understand the neurology of dementia 2: Understand the impact of recognition and diagnosis of dementia 3: Understand how dementia care must be underpinned by a person centred approach Resources Outcome 1 Describe a range of possible causes of dementia. O1.1 Dementia is caused by damage in the brain. The most
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The individual rights and responsibilities of service users using the different services. I am writing an explanation of the generic rights and responsibilities of service users and service providers. Service users rights- hospital they have the right to be respected this means that they have the right to be treated the same as every one else and how they want to be treated. For example they might not want to be treated by a certain gender of doctor so they will have to respect that and
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