FACTORS AFFECTING CONSUMER BUYING BEHAVIOUR Cultural Culture is one of the most fundamental of determinant of a person’s wants‚ needs and behaviour (determined mainly by countries- wants‚ needs and behaviour of a Japanese differs greatly from an American) Sub-culture consists of smaller cultures within cultures. It provide a specific identification and socialisation for its members. Sub-cultures includes nationalities‚ religions‚ racial groups‚ etc. (The Silver market differs greatly from the
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Factors affecting Pricing Strategies Introduction Pricing can be defined as the assignment of value or the cumulative amount of value that a customer must exchange in order to receive a particular product or service (Gerth‚ n.d.). For marketers‚ pricing can be viewed as a single strategic tool that can translate a potential business entity into reality (Abratt & Pitt‚ 1985). On the same notion‚ Avlonitis & Indounas (2005) noted that pricing is the only element of the marketing mix that
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South Korea‚ Malaysia and the Taiwan. This result shows that Hong Kong people tend to take short distance journey. c. Target Customers of Outbound Tourism As Hong Kong people love travelling and consider overseas holiday as part of lifestyle‚ there are wide range of customers for outbound tourism in the market. For long-distance travel (trips outside Asia)‚ the customers are mostly professionally employed
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Behaviour & Information Technology Vol. 28‚ No. 4‚ July–August 2009‚ 373–387 Modelling electronic customer relationship management success: functional and temporal considerations M. Khalifaa* and K.N. Shenb a Information Systems Department‚ City University of Hong Kong‚ 83 Tat Chee Avenue‚ Kowloon‚ Hong Kong; bDepartment of Management Information Systems‚ Abu Dhabi University‚ PO Box 59911‚ Abu Dhabi‚ United Arab Emirates (Received 23 November 2006; final version received 26 January 2008)
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of defining its strategy‚ or direction‚ and making decisions on allocating its resources to pursue this strategy. It may also extend to control mechanisms for guiding the implementation of the strategy. Strategic planning became prominent in corporations during the 1960s and remains an important aspect of strategic management. It is executed by strategic planners or strategists‚ who involve many parties and research sources in their analysis of the organization and its relationship to the environment
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CHAPTER 1 INTRODUCTION 1.1 INTRODUCTION TO THE STUDY Customer satisfaction is defined as the measurement of how a company’s products or services meet or surpass its customer’s expectations. It is also a measure of how the customer perceives the way the company’s representatives dealt with his or her needs. Customer satisfaction plays an important role in determining the likelihood of an organization’s success and profitability over the long term. It is an important way of business
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INTRODUCTION Customers are becoming ever more demanding‚ and in most markets they have more options to choose from than ever before. . A customer is a person who becomes accustomed to buying from you. Without a strong track record of contact and repeat purchase‚ this person is NOT your customer; he is a buyer. A true customer is grown over time. The satisfaction a customer gets from the consumption of an organization’s product or service pre-empts his or her subsequent decisions on the same products
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On Customer relationship management (bigbazaar) (Sub:CRM) Submitted by SHIKHA GANGWAR Under the Guidance of Mr. Satya S. Banerjee (Asst. Prof. FMS) Submitted to National Institute of Fashion Technology‚ Department of Fashion Management Studies‚ Ministry of Textiles‚ Government of India Plot no. 24‚ Chandaka Industrial Estate‚ Opp. KIIT School of Management‚ Bhubaneswar‚ Odisha. 2012-2014 What is CRM (customer relationship management)? CRM (customer relationship management)
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What drove the sugar trade? In the late 1600s and 1700s sugar growing took firm hold in the Caribbean. During that time sugar cane spread even further West. Anthropologists tell us that sugar was first grown in New Guienea some 9000 years ago. Sugar cane grows for 15 months then gets cuts down and gets crushed down. First‚ Jamaica and Barbados is a good place to make sugar cane. The reason is because they both get a lot of rain. Another reason why I say it is good place is because they have good
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2010 Ninth International Conference on Mobile Business / 2010 Ninth Global Mobility Roundtable What factors contributed to the success of Apple’s iPhone? John Laugesen Yufei Yuan McMaster University‚ DeGroote School of Business Hamilton‚ Ontario CANADA laugesjd@mcmaster.ca McMaster University‚ DeGroote School of Business Hamilton‚ Ontario CANADA yuanyuf@mcmaster.ca Abstract — Unknown to most North American consumers‚ a mobile data and Internet service in Japan called i-mode has been highly successful
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