COMPLAINTS IN HEALTH AND SOCIAL CARE Standards & Guidelines for Resolution & Learning 1 April 2009 SUMMARY Complaints in Health and Social Care: Standards and Guidelines for Resolution and Learning replaces the existing HPSS Complaints Procedure 1996 and provides a streamlined process that applies equally to all health and social care (HSC) organisations. As such it provides a simple‚ consistent approach for staff who handle complaints and for people raising complaints across all
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SHC34-3.1 Describe how to respond to Complaints In all settings you work in‚ there will come a time when a situation may arise and as a practitioner‚ you will have to respond to a complaint‚ either made by a parent‚ carer or a colleague and the complaint made can be about you‚ something you have done or a colleague you work with. As a practitioner‚ it is very important that one knows how to professionally respond and react to complaints made in the work setting and one of the first things to do
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Describe the continuum of care and how health care is organized to respond to health issues In the United States (U.S.)‚ health care is organized to respond to health issues as needed. In recent years with the talk of health care reform‚ the continuum of care is a resurfacing issue. Most Americans seek health care only when needed. This could be because the fee for service‚ the payment received is only for that particular illness. In the continuum of care in rural community‚ based settings
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To: donald@fancymail.co.uk From: info@tivoli.dk Subject: I feel sorry to hear that your family trip to Tivoli turned out to be a disappointing one. It is true that only 11 of the 24 various entertainment rides were running on that day unfortunately due to the technical failures of the machines. By further checking the entertainment rides we found that we could not risk using the machine that day and had to change some parts for the machine to run again. We couldnot inform at the entrance
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Unit 2 Task 1 P2 Describe discriminatory practice in health and social care 1. Overt discrimination This is when discrimination is “clear and up front” despite equality legislation making it illegal. For example paying a male nurse more money than a female nurse for the same job because of his gender. It could also be refusing to treat a patient because they are of a different race or religion. 2. Covert Discrimination This is the opposite of Overt Discrimination. It is when the discrimination
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1 Developing effective communication in health and social care LO1 Understand effective communication and interpersonal interaction in health and social care contexts of communication forms of communication interpersonal interaction communication and language needs and preferences LO2 Understand factors that influence communication and interpersonal interaction in health and social care environments theories of communication environmental factors affecting communication barriers to communication
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Federation of Social Workers formed a new definition of social work‚ saying that “principles of social justice‚ human rights‚ collective responsibility and respect for diversities are central to social work”’ Nicolas‚ J (BBC‚2015). This a brilliant report written by Joanna Nicolas‚ as she speaks about what it is the social worker is supposed to do but also how they work holistically with children and families in complex circumstances. Social workers have a lot of different roles within social care and they
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Health - state if complete physical‚ mental‚ and social well being and not merely the absence of disease or infirmity. State of being well and using every power the individual possesses to the fullest extent.- (nightingale) Wellness- is an integrated method of functioning oriented towards maximizing the potentials of an individual within the environment where he is functioning. - Dunn. Well being- a subjective perception of balance‚ harmony‚ and vitality. - (Leddy and pepper) Illness- Disturbance
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rises rapidly after puberty in girls‚ but not to the same extent as boys. Epidemiology is greatly concerned with understanding individuals and illnesses and the causes of illness. Whilst clinical medicine asks‚ “what is wrong with this person‚ and how should I treat him/her?” Epidemiology asks‚ “What is wrong
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Health and Social Care Assignment UNIT 4 - PRINCIPLES OF SAFEGUARDING AND PROTECTION IN HEALTH AND SOCIAL CARE ASSIGNMENT OVERVIEW In this assignment you will demonstrate your understanding of safeguarding adults. You will describe different types of abuse‚ the signs and symptoms associated with them and what to do if you are aware of or suspect an individual has been abused or you note unsafe practice. You will research failings in care services and explore how best practice can help to keep
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