1 Describe How To Respond To Complaints In Health And Social Care Enviroment Essays and Term Papers

  • Describe how to respond to complaints.

    Describe how to respond to complaints. Always follow the settings procedure policy when dealing with complaints. Complaints may be telephoned in, emailed or in person and there will be a different protocol and timescale to follow. When dealing with a complaint face to face keep calm and listen...

    356 Words | 1 Pages

  • Complaints in Health and Social Care

    COMPLAINTS IN HEALTH AND SOCIAL CARE Standards & Guidelines for Resolution & Learning 1 April 2009 SUMMARY Complaints in Health and Social Care: Standards and Guidelines for Resolution and Learning replaces the existing HPSS Complaints Procedure 1996 and provides a streamlined process that...

    19500 Words | 105 Pages

  • Health and Social - Positive Care Enviroments AO1 introduction

    Unit 3 – Positive Care Environments AO1/Task 1 – Values and individual rights Introduction My assignment based on a positive care environment. We are using Southern Area Hospice in Newry, St John's House as an example. It was opened in 1989 to proved palliative care and support for the terminally...

    2709 Words | 8 Pages

  • Health and Social Care Assignment 1

    that looks after somebody who needs care in a profession. What it really means is somebody that looks after a relative, friend or neighbour who needs the support because of a disability, on-going illness or simply because of their age. In the United Kingdom most care for people with long term conditions...

    826 Words | 2 Pages

  • health And social care unit 1

    interaction in a health and social care environment. Communication ‘Communication is about passing messages between people.’(http://www.bbc.co.uk/schools/gcsebitesize/business/people/communicationrev1.shtml). There are different types of communication in the health and social care sector. When communication...

    2084 Words | 7 Pages

  • Unit 1 Health and Social Care

    1 Developing effective communication in health and social care LO1 Understand effective communication and interpersonal interaction in health and social care contexts of communication forms of communication interpersonal interaction communication and language needs and preferences LO2 Understand...

    16213 Words | 65 Pages

  • Unit 1 Health and Social Care

    Unit 1 1.1 identify the different reasons people communicate In a care setting, clients may communicate to express needs such as food and drink or pain relief, to share ideas and information such as helping with their care plan, to reassure, to express feelings such as sadness, happiness, anger...

    616 Words | 2 Pages

  • Health and Social Care Unit 1- Task 1

    Explain the role of effective communication and interpersonal interactions in a health and social care setting Resubmission One-To-One Communication one to one communication is used in many ways in health and social care settings for example, when GP's have appointments with patients, they use one-to-one...

    630 Words | 2 Pages

  • Describe discriminatory practice in health and social care

    Unit 2 Task 1 P2 Describe discriminatory practice in health and social care 1. Overt discrimination This is when discrimination is “clear and up front” despite equality legislation making it illegal. For example paying a male nurse more money than a female nurse for the same job because of his gender...

    384 Words | 2 Pages

  • Describe How Poverty, Social Class and Culture Influence the Way People Respond to Health and Illness

    U30 (P2) Health Psychology Describe 3 factors such as culture social class, gender, poverty and education may influence the way people respond to health and illness Poverty Imam’s house Individuals who are in poverty are more likely focused on the physiological l needs out of the hierarchy pyramid...

    1166 Words | 3 Pages

  • Describe How Health and Safety Legislation, Policies and Procedures Promote of Individuals in a Health or Social Care Setting

    Detailed knowledge of the fire safety strategy of the premises; • Awareness of human behaviour in fires; • How to encourage others to use the most appropriate escape route; • How to search safely and recognise areas that are unsafe to enter; • The difficulties that some people, particularly...

    1476 Words | 6 Pages

  • M1) Describe How Health and Safety Legislation, Policies and Procedures Promote of Individuals in a Health or Social Care Setting

    Caitlin Ebberson M1) Describe how health and safety legislation, policies and procedures promote of individuals in a health or social care setting Health, Safety and security issues are extremely important in care settings in order to protect staff and children, and their families. Legislations and...

    630 Words | 2 Pages

  • Handling Complaints: How Did the Employee Respond to the Complaints?

    In our case, a guest is having meal in The Hong Kong Jockey Club. She has order an a la carte with steak. She would like her steak with well done. Unfortunately, the waiter gives her a wrong meat temperature dish, i.e. medium. The guest is not satisfy with the dish and begin lose temper asking for explanation...

    616 Words | 2 Pages

  • health and social care job role 1

    is a midwife? A midwife is a trained health care professional who helps pregnant women deliver their new-born; they assist the delivery of the baby either at home or at a hospital. What does a midwife do? Like a doctor or an OB, your midwife can provide care before, during, or after a pregnancy....

    696 Words | 3 Pages

  • Unit 1-Assignment 2 Health & Social Care

    In this assignment, I will talk about developing Effective Communication in Health and Social Care. In order to achieve, I will explain the role of Effective communication and Interpersonal Reaction in a Health and Social Care setting context. I will also discuss theories of communication such as Formal...

    3182 Words | 9 Pages

  • health and social care unit 1 level 2

    3 LEVEL HEALTH & SOCIAL CARE Carolyn Aldworth | Marilyn Billingham Peter Lawrence | Neil Moonie | Hilary Talman Series editors: Beryl Stretch | Mary Whitehouse A01_NHSC_SB_7463_PREL.indd 1 15/07/2010 10:50 Published by Pearson Education Limited, a company incorporated in England and...

    16880 Words | 32 Pages

  • Health and Social Care Level 2 Unit 1

    Unit 1 Introduction to communication in Health and Social care 1 Understand why communication is important in the workplace 1. Identify different reasons why people communicate. Communication can be formal and informal. Formal communication could be in a meeting at work, where as...

    380 Words | 2 Pages

  • Health and Social Care Unit 3 Task 1

    |BTEC level 3 Extended Diploma in Health and Social Care | |Assignment Title: :Equality, Diversity and Rights |Grade |Points ...

    1841 Words | 15 Pages

  • health and social care unit 1 m1 criteria

    M1 criteria: Describe how legislation, policies and procedures promote the safety of individuals in a health or social care setting. In health and social care, there are many legislations, policies and procedures you have to abide by in order to maintain a lawfully and safe run setting. After...

    578 Words | 2 Pages

  • How Communication Skills Are Used in Health and Social Care

    COMUNICATION IN HEALTH AND SOCIAL CARE OANA ALEXANDRA NITICA COMMUNICATION IN HEALTH AND SOCIAL CARE OANA ALEXANDRA NITICA AUGUST 12, 2013 LO1 BE ABLE TO EXPLORE HOW COMMUNICATION SKILLS ARE USED IN HEALTH AND SOCIAL CARE psychology * Is the study of human behavior, thought processes and...

    1703 Words | 5 Pages