M&S Csr
Marks and Spencer
The Marks & Start programme gives the opportunity of work experience to a range of people including the young unemployed, people with disabilities, the homeless, parents returning to work, students who are the first in their families to aim for higher education and school students.
The company Marks & Spencer (M&S) is one of the UK's leading retailers of clothing, food, home products and financial services. Ten million people shop each week in over 375 M&S stores in the UK. In addition M&S has 155 stores managed under franchise in 28 territories, mostly in Europe, the Middle East, Asia and the Far East, as well as stores in the Republic of Ireland, Hong Kong and a US supermarket group, Kings Super Markets. The company is structured in business units covering food and general merchandise. The general merchandise unit is further divided into women’s clothing, menswear, lingerie, beauty and home. These units all contribute to the company’s vision ‘to be the standard against which others are measured’. Central to the running of these units are the values of M&S. These include quality, value, service, innovation and trust. Each business unit develops its own CSR strategy based around the brand value of trust. The issues tackled in the strategies are identified from a combination of customer research, understanding within the business and by talking with other key stakeholders, NGOs, government etc. For each issue an action plan is developed which balances customer and stakeholder expectations and other commercial pressures. For example, for food, 16 issues have been identified ranging from pesticides to labour standards.
The issues are grouped into three general areas: people – its own employees, and those employed in its supply chain; products – with an emphasis on producing high quality, value for money goods that have positive environmental and social benefits; and community – this category recognises the company’s role in helping to create
The Marks & Start programme gives the opportunity of work experience to a range of people including the young unemployed, people with disabilities, the homeless, parents returning to work, students who are the first in their families to aim for higher education and school students.
The company Marks & Spencer (M&S) is one of the UK's leading retailers of clothing, food, home products and financial services. Ten million people shop each week in over 375 M&S stores in the UK. In addition M&S has 155 stores managed under franchise in 28 territories, mostly in Europe, the Middle East, Asia and the Far East, as well as stores in the Republic of Ireland, Hong Kong and a US supermarket group, Kings Super Markets. The company is structured in business units covering food and general merchandise. The general merchandise unit is further divided into women’s clothing, menswear, lingerie, beauty and home. These units all contribute to the company’s vision ‘to be the standard against which others are measured’. Central to the running of these units are the values of M&S. These include quality, value, service, innovation and trust. Each business unit develops its own CSR strategy based around the brand value of trust. The issues tackled in the strategies are identified from a combination of customer research, understanding within the business and by talking with other key stakeholders, NGOs, government etc. For each issue an action plan is developed which balances customer and stakeholder expectations and other commercial pressures. For example, for food, 16 issues have been identified ranging from pesticides to labour standards.
The issues are grouped into three general areas: people – its own employees, and those employed in its supply chain; products – with an emphasis on producing high quality, value for money goods that have positive environmental and social benefits; and community – this category recognises the company’s role in helping to create