HOSP 310 quiz wk 7
HOSP 310 Week 7 Quiz:
Explain in detail what it means to have zero defects in service? Does it mean perfection?
Zero defects is the goal for which both organizations design their systems, but what counts as a defect varies according to company goals and customer expectations. This is why hospitality industries establish standards; such as help create consistency and to eliminate the margin for error. Even though McDonald’s or the Four Seasons is not perfect, they both have standards and dictate emergency action. For instance, management stepping in to help out, when a defect occurs. The notion of zero defects has also been approached in a more statistical manner focusing on the business method known as Six Sigma.
Barrows. Introduction to the Hospitality Industry, 8th Edition. John Wiley & Sons.
Explain what comps are (give three examples), and why are they important in casinos?
Comps are rewards offered to casino customers for their gaming activity at the table, slot machines and sometimes poker or race book. The casino gives you a special rating card to present to ‘pit supervisors’ and for slot players to insert into the machines so you can develop a gaming profile and get the comps you deserve. Casinos want to keep their best customers coming back. Players who have shown they will give the house a shot at their money are treated like royalty. These comps can be in the form of discounted or free rooms, food and beverage consideration, admission to shows and even limousine and airline ticket payments.
Many people attend festivals all over the country, provide three detailed examples of the benefits of having festivals?
Festivals affect the economy of the cities and regions that sponsor them. Local customers spend money from their family entertainment budget that might otherwise have left the community. Visitors spend on food, lodging, souvenirs, gasoline, and public transportation. In most cases, the event itself makes purchases that contribute to the
Explain in detail what it means to have zero defects in service? Does it mean perfection?
Zero defects is the goal for which both organizations design their systems, but what counts as a defect varies according to company goals and customer expectations. This is why hospitality industries establish standards; such as help create consistency and to eliminate the margin for error. Even though McDonald’s or the Four Seasons is not perfect, they both have standards and dictate emergency action. For instance, management stepping in to help out, when a defect occurs. The notion of zero defects has also been approached in a more statistical manner focusing on the business method known as Six Sigma.
Barrows. Introduction to the Hospitality Industry, 8th Edition. John Wiley & Sons.
Explain what comps are (give three examples), and why are they important in casinos?
Comps are rewards offered to casino customers for their gaming activity at the table, slot machines and sometimes poker or race book. The casino gives you a special rating card to present to ‘pit supervisors’ and for slot players to insert into the machines so you can develop a gaming profile and get the comps you deserve. Casinos want to keep their best customers coming back. Players who have shown they will give the house a shot at their money are treated like royalty. These comps can be in the form of discounted or free rooms, food and beverage consideration, admission to shows and even limousine and airline ticket payments.
Many people attend festivals all over the country, provide three detailed examples of the benefits of having festivals?
Festivals affect the economy of the cities and regions that sponsor them. Local customers spend money from their family entertainment budget that might otherwise have left the community. Visitors spend on food, lodging, souvenirs, gasoline, and public transportation. In most cases, the event itself makes purchases that contribute to the