A Study on Work Life Balance

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Anita SitM-B2-4425
Kenneth HoM-B2-4443
Naomi LoM-B2-4401
Iny ChanM-B2-4419
Michelle WongM-B2-4449

Abstract

Extensive research reveals that achieving work life balance can help to improve employee’s performance (Tsui, Pearce, Porter & Tripoli, 1997), employee’s job satisfaction (Namasivayam & Mount, 2004) and employee’s organizational citizenship behavior, which incurred as a result of social exchange (Lambert, 2000). The increasing intensity and complexity of work with the advances in information technology and information load, the need for speed of response, the pace of change with its resultant upheavals and adjustments (Guest, 2001), all demand employees’ time and can be sources for escalating pressures of work and affecting employees’ performance. On the other hand, the social structure change with the increasing numbers of dual earners or single parent families in Macau who have to work and take care of their dependent family members require both time and energy for those employees to play such an important role. Factors such as mentioned an have greatly affected employees in maintaining work life balance d brought challenges to both employees and employers. The current study identifies the factors that could affect employees’ work life balance in one of the Big Four accounting firms – Deloitte Macau. Both questionnaire surveys (n=31) and interviews (across two management level) have been conducted and reveal convergent outcomes. Recommendations have been provided to further improve the work-life balance in Deloitte Macau.

Table of Contents
Introduction5
Introduction of Deloitte Macau5
Definition of Work-life balance6
Focus among the different definition of work-life balance7
Objectives and methodology of the study8
Methodology of the study8
Sampling and participants9
Data collection9
Findings9
From Questionnaire9
Profile of respondents10
From interview11
<1>Technology boom11
<2> Lacking appropriate skill11
<3>The nature of the engagement12
<4> Communication and cooperation14
Existing Solutions Management Provided15
Staff training15
Staff scheduling15
Flexible working time15
Appraisal mechanism15
Satisfaction from work diversification16
Premium compensation plan16
Existing Job-based Teamwork Style17
Work smart17
Appropriate delegation and supervision17
Prioritization by evaluating the emergency and importance of the tasks17
Technology instruments17
Team briefing17
Recommendations18
Set up an entertainment team18
Set up a voluntary wellness program18
Keep designing new auditing approach18
Management involvement19
Enhancement for the procedures during communication and cooperation19
<a> External19
<b> Internal19
Reference20
Appendix23

Introduction

For fresh graduates, getting in the big four firms have long been considered as one of the ideal places where everyone aims for. This is because there are significant benefits from working at a Big 4 Firm. For instance, every Big 4 firm offer superior training to staffs, networking opportunities with professionals across different industries, and possibility to be hired at one of the client companies. Hence, many young accountants and fresh graduates are willing to take on lower pay to work in these firms.

However, working in a Big 4 firm is never an easy task, especially during peak season from January to April. Typically, an employee has to work ten to twelve hours a day during weekdays and weekends. Heavy work hours has greatly affected employees in maintaining work life balance and brought challenges to both employees and employers. The current study identifies the factors that could affect employees’ work life balance in one of the Big Four accounting firms – Deloitte Macau. Both questionnaire surveys (n=30) and interviews (across two management level) have been conducted and...
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