A Report on Hr Policies of Starbucks
A Report on HR Policies
Of Starbucks
Contents
Introduction 2
Mission Statement 2
Human Resource Management 2
Workforce Planning 2
Hiring Process 2
Interviews 2
Job Descriptions 2
Compensation System 2
Benefits 2
Employee Motivation 2
Training 2
Workplace Health, Safety & Security 2
Promotional Opportunities 2
Employee Evaluation/Appraisal 2
Social Activities for Employees 2
Grievance Mechanism 2
Recommendations 2
References 2
Questions 2
Appendices 2
Introduction
Starbucks is an international coffee chain with stores and franchises all around the world. Considered as the largest coffeehouse in the world, It was originally based in Seattle, Washington and founded by Jerry Baldwin, Gordon Bowker and Zev Siegl in 1971. Since then, it has rapidly expanded into the major countries of the world such as China, India, Russia, Brazil, UK, and Germany among numerous others. The name ‘Starbucks’ comes from a character of the same name in the classic American novel Moby Dick by Herman Melville. In 1990s, Starbucks came to be known as one of the first companies that offered stock options to its part-time employees. The main beverages and snacks in its menu include espresso-based hot drinks, pastries, Frappuccino® blended beverages, smoothies, coffee beans, bagels and other snacks, while the merchandise is comprised of mugs and tumblers with Starbucks logo on them. Today, Starbucks has more than 15,000 stores in almost 50 countries, and is the worldwide leader in retiling and roasting of specialty coffee.
Mission Statement
“To inspire and nurture the human spirit – one person, one cup and one neighborhood at a time.”
Other than the mission statement, Starbucks has also formulated six guiding principles, on the basis of which the company globally manages its operations and makes strategic plans and decisions. These guiding principles are based on the company’s coffee, partners (employees), customers,
Of Starbucks
Contents
Introduction 2
Mission Statement 2
Human Resource Management 2
Workforce Planning 2
Hiring Process 2
Interviews 2
Job Descriptions 2
Compensation System 2
Benefits 2
Employee Motivation 2
Training 2
Workplace Health, Safety & Security 2
Promotional Opportunities 2
Employee Evaluation/Appraisal 2
Social Activities for Employees 2
Grievance Mechanism 2
Recommendations 2
References 2
Questions 2
Appendices 2
Introduction
Starbucks is an international coffee chain with stores and franchises all around the world. Considered as the largest coffeehouse in the world, It was originally based in Seattle, Washington and founded by Jerry Baldwin, Gordon Bowker and Zev Siegl in 1971. Since then, it has rapidly expanded into the major countries of the world such as China, India, Russia, Brazil, UK, and Germany among numerous others. The name ‘Starbucks’ comes from a character of the same name in the classic American novel Moby Dick by Herman Melville. In 1990s, Starbucks came to be known as one of the first companies that offered stock options to its part-time employees. The main beverages and snacks in its menu include espresso-based hot drinks, pastries, Frappuccino® blended beverages, smoothies, coffee beans, bagels and other snacks, while the merchandise is comprised of mugs and tumblers with Starbucks logo on them. Today, Starbucks has more than 15,000 stores in almost 50 countries, and is the worldwide leader in retiling and roasting of specialty coffee.
Mission Statement
“To inspire and nurture the human spirit – one person, one cup and one neighborhood at a time.”
Other than the mission statement, Starbucks has also formulated six guiding principles, on the basis of which the company globally manages its operations and makes strategic plans and decisions. These guiding principles are based on the company’s coffee, partners (employees), customers,
References: Evans, E. M., & Hansen, A. K. (2010). Starbucks: Continual Training. Retrieved April 2012, from akhansen: http://www.akhansen.com/docs/StarbucksContTraining.pdf Lacey All, Starbucks on Workforce Planning Starbucks Interview Questions and Reviews. (n.d.). Retrieved April 5, 2012, from Glassdoor: http://www.glassdoor.com/Interview/Starbucks-Interview-Questions-E2202.htm Starbucks Workers Union Date: Feb 29, 2012 Location: San Francisco, CA, US