A Report on Hr Policies of Starbucks

Topics: Starbucks, Coffee, Espresso Pages: 30 (7230 words) Published: June 7, 2012
A Report on HR Policies
Of Starbucks


Mission Statement2
Human Resource Management2
Workforce Planning2
Hiring Process2
Job Descriptions2
Compensation System2
Employee Motivation2
Workplace Health, Safety & Security2
Promotional Opportunities2
Employee Evaluation/Appraisal2
Social Activities for Employees2
Grievance Mechanism2


Starbucks is an international coffee chain with stores and franchises all around the world. Considered as the largest coffeehouse in the world, It was originally based in Seattle, Washington and founded by Jerry Baldwin, Gordon Bowker and Zev Siegl in 1971. Since then, it has rapidly expanded into the major countries of the world such as China, India, Russia, Brazil, UK, and Germany among numerous others. The name ‘Starbucks’ comes from a character of the same name in the classic American novel Moby Dick by Herman Melville. In 1990s, Starbucks came to be known as one of the first companies that offered stock options to its part-time employees. The main beverages and snacks in its menu include espresso-based hot drinks, pastries, Frappuccino® blended beverages, smoothies, coffee beans, bagels and other snacks, while the merchandise is comprised of mugs and tumblers with Starbucks logo on them. Today, Starbucks has more than 15,000 stores in almost 50 countries, and is the worldwide leader in retiling and roasting of specialty coffee.

Mission Statement

“To inspire and nurture the human spirit – one person, one cup and one neighborhood at a time.” Other than the mission statement, Starbucks has also formulated six guiding principles, on the basis of which the company globally manages its operations and makes strategic plans and decisions. These guiding principles are based on the company’s coffee, partners (employees), customers, stores, neighborhood and shareholders. * Coffee

Providing high-quality coffee is the first and foremost goal of Starbucks, and everyone in the company strives together to ensure that standards are being met properly.

* Partners
Employees who work at Starbucks are officially called ‘Partners’ to instill in them a spirit of teamwork, belonging and acceptance, and to make them feel valued, respected, and committed towards the success of the company. According to Starbucks Business Ethics and Compliance, “We’re called partners, because it’s not just a job, it’s our passion. Together, we embrace diversity to create a place where each of us can be ourselves. We always treat each other with respect and dignity. And we hold each other to that standard.”

* Customers
Starbucks strives to provide top-class customer service and believes in connecting and engaging with its customers at all levels.

* Stores
The stores of Starbucks do not merely sell coffee, instead they are meant to provide a haven to its diverse range of customers; a place where they can experience a sense of belonging, relax and enjoy to the fullest and break free from the tedious routine of life.

* Neighborhood
Each store of the company is a part of a larger community, and strives to be a ‘good neighbor’. The customers, partners and stores of the company join together to deliver the best possible experience and service to the whole community.

* Shareholders
Starbucks believes that the success of the company benefits everyone associated with or involved in it, and makes sure that everyone who has worked towards its success reaps the rewards of that success.

Human Resource Management

Simply defined, Human Resources is the “company department charged with finding, screening, recruiting and training job applicants, as well as administering employee-benefit programs.” (Investopedia). Human Resource Management is the art of managing...
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