2. Brief description of Telkom and ABSA3
3. Comparison of Telkom and Absa5
3.1 Induction procedures in both organisations5
3.2.1 Organisation analysis5
3.2.2 Task analysis6
3.2.3 Person analysis6
3.3 Measurement and reward7
This report stems out of a request by Jack Daniels to prepare a report comparing and contrasting the ways in which Telkom approaches induction, support, training and development, performance evaluation and improvement interventions, to that of Absa. The report will briefly describe both these organisations , compare and contrast the induction processes in both organisations, describe and evaluate the ways in which development needs are identified and met in each organisation, discussing the reasons for any differences, discuss how individual performance is measured and rewarded, and identify changes that Telkom could consider as a result of the comparative analysis. 2. Brief description of Telkom and ABSA
Telkom Group is South Africa's incumbent telecommunication service provider, which has embarked on aggressive broadband deployment and customer centricity strategies seeking to be Africa's leading ICT solutions provider. Telkom offers telephony services, internet services, managed data networking, data hosting, IT security and virtual private network services. Telkom is a corporate organisation with three different business units and, listed on the JSE and NYSE. Telkom’s core strategy is to defend and grow profitable revenue, while managing costs. Telkom seeks to defend profitable revenue by providing superior, customized solutions that meet the needs of consumer, business and wholesale customers, while employing 23,520 full-time employees, 5.5% less than the previous year, with the majority (68%) in operational and support roles; a further 21% in supervisory roles and 11% in managerial positions. Group operating revenue as reported in the 2009 annual report was R35.9 billion. Telkom’s Vision
Being Africa's preferred ICT service provider by:
Customers recognising Telkom as their first choice when deciding on ICT communication solutions Employees viewing Telkom as the preferred employer in the ICT industry Shareholders regarding Telkom as a company that offers competitive returns Government & the Regulator considering Telkom as a trustworthy & respectful enabler of the economy Suppliers recognising Telkom as a valued partner in delivering world-class ICT services The community distinguishing Telkom as a responsible, caring & trustworthy South African corporation Mission
Telkom SA Limited is a leading South African-based international ICT services group focused on long-term profitability through growth in existing & new markets by: Providing differentiated high quality fixed, wireless & converged products & services directly or through our subsidiaries & partners Striving for excellence in serving our valued domestic retail & wholesale, as well as international customers Achieving unprecedented organic growth of existing assets Targeting acquisitions & new partnerships to achieve core strategies Acting as a responsible & caring corporate citizen
Telkom’s Core Values
Inspired to deliver value to customers
Meeting the needs of customers is our core inspiration
Dedicated to agile & excellent performance
Diverse, positive, aligned & passionate people
Determined to continuously improve
Learning, changing & innovating to own the future
Committed to act with integrity.
Honest, empathetic & approachable in all we do
Information obtained from Telkom’s Investor relations website at https://secure1.telkom.co.za/ir/ , and Telkom home page : http://www.telkom.co.za/about_us/vision_and_value.html accessed on 7 October 2009.
The Absa Group Limited (Absa), listed on the JSE...