You Don’t Need A Title To Be A Leader
April 7, 2009
Occupational Safety and Health Organizational Leadership and Management OSH 650
I felt that You Don’t Need A Title To Be A Leader by Mark Sanborn was an excellent book. Not only was it easy to read and hard to put down, but it also had many valuable lessons on leadership. The principles of leadership were simple to understand and apply. In part one of the book there was a story that really hit home. There was a receptionist for a company that apparently took her job very seriously because she knew she was the first point of contact for the company. Often, people in those jobs do not believe their position is important. I have an AT&T cell phone. I call customer service fairly often for all sorts of things. They are always pleasant and very helpful. I know they are not the greatest phone company, but I will remain a loyal customer because the low men on the totem pole take care of me. But I have had bad experiences. I tried to get cable through Mediacom recently. I battled with service technicians for weeks just trying to get the right connections. After countless conversations with rude, hateful people, I asked to speak to someone in charge. The result was a yelling match with a manager. If it is ever between no cable or Mediacom, I will have no cable! Many people think because they are not top dog that they are not important. The reality is that it is often the ‘pee-ons’ that make all the difference. Principle four, the Power of Persuasive Communication, is an area that I think everyone needs some improvement. The manager who said understanding is the job, not communicating, could not be more correct. The story of the woman who yelled “Pig!” from her car at a man just before he hit a pig is funny. It is so funny, unfortunately, because I have been in a similar situation. My mom and I were coming back from Oxford, Mississippi via a new route. We were only 30...