Xacc/280 Week 9 Final Paper

(a) For each perspective of the balanced scorecard, identify two goals (objectives) together with the corresponding performances measure for each goal which could be used by the company to assess whether the changes have been successful.

Let’s define perspective a particular attitude towards or way of regarding something; a point of view. The changes have been successful.

1. It made a strategic decision to withdraw the pay-tv-broadband-telephone package from the the market and, instead, offer each service as a standalone product.

OBJECTIVES
• The Square company made this decision in order to reduce the costs of renting the equipment of the “broadband and telephone services” for the bundle customers as it is very expensive for them when
PERFOMANCE MEASURE
• The performance of the decision taken is to be measured by the number of sales made from individually selling the services of the “broadband” and also the “telephone” services, comparing it to the number of sales of the package deal of both the services.
2. It guaranteed not to increase prices for 12-month period for each of its three services objectives • The goal here is to reduce the concealing of contract after the minimum three month period due to high spending and to save money. PERFOMANCE MEASURE
• Assets the return of sales before the increase of prices in the 12 month period and are assess the return of saler of the services after the increase of prices after the 12 month
Quality call monitoring is one such practice that has not only helped the management in understanding the customrs requirement but has also been the key to success towards improving customer service and decreasing operational cost. With call monitoring managers have the capability of getting insights from the ongoing call and assuring that the quality standards are met. Further, the insights can be used for analyzing the ongoing trends in the market and identifying the areas for