Problem definition:
‘Wraps on the run’ earned success once it was first established. However, the business was expanding at a speed much faster than it supposed to be. With the number of new stores increases, the increasing numbers of new employees puts a lot of pressure on store management and lower the work efficiency. As a result, the decrease in customers serving quality turned many customers off and the business struggles.
Reference Model
At time T0, the first ‘Wraps on the Run’ store was established. After that, as time goes, the new concept of the store was accepted by the people and then more and more customers come to the store. The revenue of store increased faster and faster in the period of time.
At time T1, the business was starting to …show more content…
The loop demonstrates that the increase in revenue motivates business expanding and creates more stores. Establishing new stores will attract more applicants wanting jobs. Therefore, it’s not a hard thing for the new store to hire more new staff. As there are more new employees come to the store and they know little about the business, more employees in new stores need to learn the job. Thus, it will be more stressful for the manager to train more new employees. Then if we put too much load on the manager’s shoulder, as we know there is no perfect man, there could be more chances for the manager to make some faults on store management. The increase on management faults will definitely affect the quality of customer services. Also the bad serves will dissatisfied customers and turn them away as a direct consequence. Subsequently, the number of customers will go down and the revenue of business will also decrease, which discourages the business expanding. The loop balances all the elements contained in