Wk 2 Case 1B Management Training Dilemma
ORGANIZATIONAL
BEHAVIOR
I. Introduction of the Case:
This case was entitled “Management Training Dilemma” and is being presented by Gregoria Guerrero-Cárdenas. It is about whether using a special “packaged” training program for Hospital Supervisors is worth the investment versus the training by a paid professional consultant. The Hospital Administrators will allow a small amount of money to be spent on renting the “packaged” program to be implemented as a trial program. The personnel director, Shane Alexander, would then have to demonstrate that the eventual purchase of the whole package would be worthwhile. II. External Forces Impacting the Case:
There are three factors outside the control of the organization that are impacting the firm. The first factor would be the external communications because the way the hospital interacts with the patients and their visitors affects the business of whether they return when they need a hospital. Secondly, is the locus of control of the employees. Those that have an external locus of control need a great deal of direction and expect managers to give clear and detailed feedback at all times. And, third would be the economy. This is certainly a force that the hospital cannot control. But they do have to acknowledge the changes in the economy and they have to make decisions as to what they will do because of the changes in the economy.
III. Internal Forces Impacting the Case:
There are three factors inside the control of the organization that are impacting the firm. The first factor is having a positive environment. This is a critical force that influences employee behavior with the actions of colleagues. Secondly, is the locus of control of the employees. Those that have an internal locus of control feel empowered to make decisions and act on their own.—they feel in control of their destiny rather than at the mercy of external factors.
BEHAVIOR
I. Introduction of the Case:
This case was entitled “Management Training Dilemma” and is being presented by Gregoria Guerrero-Cárdenas. It is about whether using a special “packaged” training program for Hospital Supervisors is worth the investment versus the training by a paid professional consultant. The Hospital Administrators will allow a small amount of money to be spent on renting the “packaged” program to be implemented as a trial program. The personnel director, Shane Alexander, would then have to demonstrate that the eventual purchase of the whole package would be worthwhile. II. External Forces Impacting the Case:
There are three factors outside the control of the organization that are impacting the firm. The first factor would be the external communications because the way the hospital interacts with the patients and their visitors affects the business of whether they return when they need a hospital. Secondly, is the locus of control of the employees. Those that have an external locus of control need a great deal of direction and expect managers to give clear and detailed feedback at all times. And, third would be the economy. This is certainly a force that the hospital cannot control. But they do have to acknowledge the changes in the economy and they have to make decisions as to what they will do because of the changes in the economy.
III. Internal Forces Impacting the Case:
There are three factors inside the control of the organization that are impacting the firm. The first factor is having a positive environment. This is a critical force that influences employee behavior with the actions of colleagues. Secondly, is the locus of control of the employees. Those that have an internal locus of control feel empowered to make decisions and act on their own.—they feel in control of their destiny rather than at the mercy of external factors.
References: http://smallbusiness.chron.com/internal-external-factors-affect-organization-16641.html http://smallbusiness.chron.com/internal-stress-factors-organizations-70953.html http://wiki.answers.com/Q/What_are_the_internal_and_external_environment_factors_affecting_businesses http://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=1&ved=0CCsQFjAA&url=http%3A%2F%2Fstaff.uob.edu.bh%2Ffiles%2F540120170_files%2FMKT362-ch3.ppt&ei=ldXlUvqsPIeTrQGfhIHoCQ&usg=AFQjCNHij0wuVWpoHzaYbkCzpkTHSPaCuw&sig2=VnyhtsgwDpLm9ReA-ZQkWA&bvm=bv.59930103,d.aWM http://books.google.com/books?id=PViMtOnJ1LcC&pg=PA187&lpg=PA187&dq=Creswell-John-W-Research-Design-Chapter-1&source=bl&ots=GMDjBThhwn&sig=ieKjEUc-9lYZjDO7oyWLLj4_Q8g&hl=en&sa=X&ei=XNHlUr3YKO3iyAGhnIFQ&ved=0CFIQ6AEwBA#v=onepage&q=Creswell-John-W-Research-Design-Chapter-1&f=false