Win-Win Approach to Conflict Resolution
I was reading about win-win conflict in the class textbook and think that the topic was very well stated however, I felt that in my 19 years in the Air Force and my 12 years of managerial leadership skills, there are more to the win-win approach than the book mentions. I further believe should be an instrumental part of this course study.
I'm going to address my reaction paper as the Win-Win Approach to Conflict Resolution. As a supervisor, manager, and a leader, I often think that the workplace would be an ideal place if everyone would just do their job and let me do mine and never have to deal with conflict. Reality in today's society says, leaders and managers at all levels must address and resolve conflict.
In my 19 years of military service, I have found that majority of the time a win-win resolution to conflict was possible. It is usually not the case that one person's or organization's needs are completely opposed to another's. Conflict is normally not about an individual or the businesses needs are not Usually there is a common goal or middle ground in which everyone can get enough of what they want that all involved are happy and become more productive.
A win-win resolution doesn't take a whole lot of effort but it surely doesn't happen on its own. The key to conflict resolution is attitude. Both parties must have the attitude to want to make the situation better and resolve the conflict. There must be sincerity in the desire to resolve the conflict. The individual must want to resolve the conflict while caring about the sensitivities of the people involved. If the individual lacks the time or interest, find someone to do it for you, a third party. Next becomes the buy-in from the individuals involved. The people involved in the conflict must be cooperative and participative. Finally, everyone must know that no resolution is too trivial. All issues and suggestions are raised in the course of conflict resolution just like the process of brainstorming.
I'm going to address my reaction paper as the Win-Win Approach to Conflict Resolution. As a supervisor, manager, and a leader, I often think that the workplace would be an ideal place if everyone would just do their job and let me do mine and never have to deal with conflict. Reality in today's society says, leaders and managers at all levels must address and resolve conflict.
In my 19 years of military service, I have found that majority of the time a win-win resolution to conflict was possible. It is usually not the case that one person's or organization's needs are completely opposed to another's. Conflict is normally not about an individual or the businesses needs are not Usually there is a common goal or middle ground in which everyone can get enough of what they want that all involved are happy and become more productive.
A win-win resolution doesn't take a whole lot of effort but it surely doesn't happen on its own. The key to conflict resolution is attitude. Both parties must have the attitude to want to make the situation better and resolve the conflict. There must be sincerity in the desire to resolve the conflict. The individual must want to resolve the conflict while caring about the sensitivities of the people involved. If the individual lacks the time or interest, find someone to do it for you, a third party. Next becomes the buy-in from the individuals involved. The people involved in the conflict must be cooperative and participative. Finally, everyone must know that no resolution is too trivial. All issues and suggestions are raised in the course of conflict resolution just like the process of brainstorming.