What Is Organizational Behavior?
Organizational Behavior - a systematic study of a person’s behavior.
Several issues of interest to organizational behavior researchers: Motivation, Emotions, Personality and Communication.
(Self Assessment Library? IV.G.1)
Interpersonal Skills:
A. Importance of Interpersonal Skills in the Workplace.
Previously, Business School focused on technical aspects of management, inc: econ, accounting, finance, etc. Human Behavior and People skills was barely covered. Last 30 years though, business teachers have realized the role of understanding human behavior in determining a manager’s effectiveness and thusly required courses on people skills are now included in MBA programs.
Why? Developing a manager’s interpersonal skills helps organizations attract and keep high-performing employees.
- Regardless of labor market conditions, outstanding employees are hard to find and companies with a good reputation for treating their employees well have the advantage.
- Positive Social Relationships with co-workers and supervisors are strongly related to an employees overall job satisfaction.
- Having managers with good interpersonal skills will most likely make the workplace more pleasant and that makes it easier to hire and keep qualified people.
- Creating a pleasant workplace also makes good economic sense. Companies deemed good places to work (ex: Forbes 100 best companies to work for) have been found to generate superior financial performance.
B. Describe the Manager’s Functions, Roles and Skills
Managers
- An individual who gets things done through other people.
- Make decisions, allocate resources and direct activities of others to achieve goals.
- Managers do their work in an Organization.
Organization
- this is a coordinated social unit that is composed of two or more people and works continuously to achieve a common goal.
- ex: Manufacturing firms, service firms, schools, hospitals, churches, retail stores, police
Several issues of interest to organizational behavior researchers: Motivation, Emotions, Personality and Communication.
(Self Assessment Library? IV.G.1)
Interpersonal Skills:
A. Importance of Interpersonal Skills in the Workplace.
Previously, Business School focused on technical aspects of management, inc: econ, accounting, finance, etc. Human Behavior and People skills was barely covered. Last 30 years though, business teachers have realized the role of understanding human behavior in determining a manager’s effectiveness and thusly required courses on people skills are now included in MBA programs.
Why? Developing a manager’s interpersonal skills helps organizations attract and keep high-performing employees.
- Regardless of labor market conditions, outstanding employees are hard to find and companies with a good reputation for treating their employees well have the advantage.
- Positive Social Relationships with co-workers and supervisors are strongly related to an employees overall job satisfaction.
- Having managers with good interpersonal skills will most likely make the workplace more pleasant and that makes it easier to hire and keep qualified people.
- Creating a pleasant workplace also makes good economic sense. Companies deemed good places to work (ex: Forbes 100 best companies to work for) have been found to generate superior financial performance.
B. Describe the Manager’s Functions, Roles and Skills
Managers
- An individual who gets things done through other people.
- Make decisions, allocate resources and direct activities of others to achieve goals.
- Managers do their work in an Organization.
Organization
- this is a coordinated social unit that is composed of two or more people and works continuously to achieve a common goal.
- ex: Manufacturing firms, service firms, schools, hospitals, churches, retail stores, police