Organizational Behavior
The Ranch Golf Club Case
1. How do the interpersonal communications skills of Peter Clark affect behavior, human relations, and performance at the Ranch?
A: “Peter Clark has to continually communicate with his partners and managers, and nothing takes the place of sitting down face-to-face during regular weekly meetings and listening to each other to continually improve operations.” (Page 174)
“Interpersonal skill is the ability to work well with a diversity of people. Interpersonal skills have also been called relationship management.” (Page 21)
Peter certainly works well with others; he has a strong way of building relationships and gaining the trust of those who work for him and those who come to the club. He is involved with his staff and his business because he wants to ensure the success of his company and that he gets the feedback from everyone to be doing everything possible to make a pleasant experience for members at the club.
Peter cares for his club and everyone there at a personal level, he gets is there, he listens he wants to be a part of the process unlike some other owners of businesses. He enjoys taking part of the club atmosphere and interacts with the players. This would make the players feel valuable that what they share with Peter and his management staff is taken into consideration and changes are made from their feedback. This all results in positive performance from Peter, his partners, and the staff at the Ranch, everyone is striving to be better at their job and exceeding expectations and being one of the best golf courses in New England so they are not to tarnish their reputation.
2. Do you think Peter Clark spends more time sending or receiving messages, or an equal amount of time doing both?
A: I believe that Peter Clark spends an equal amount of time sending and receiving messages. He is interested in what people have to say. “Peter Clark increased his management role to become the managing partner, overseeing day-to-day
1. How do the interpersonal communications skills of Peter Clark affect behavior, human relations, and performance at the Ranch?
A: “Peter Clark has to continually communicate with his partners and managers, and nothing takes the place of sitting down face-to-face during regular weekly meetings and listening to each other to continually improve operations.” (Page 174)
“Interpersonal skill is the ability to work well with a diversity of people. Interpersonal skills have also been called relationship management.” (Page 21)
Peter certainly works well with others; he has a strong way of building relationships and gaining the trust of those who work for him and those who come to the club. He is involved with his staff and his business because he wants to ensure the success of his company and that he gets the feedback from everyone to be doing everything possible to make a pleasant experience for members at the club.
Peter cares for his club and everyone there at a personal level, he gets is there, he listens he wants to be a part of the process unlike some other owners of businesses. He enjoys taking part of the club atmosphere and interacts with the players. This would make the players feel valuable that what they share with Peter and his management staff is taken into consideration and changes are made from their feedback. This all results in positive performance from Peter, his partners, and the staff at the Ranch, everyone is striving to be better at their job and exceeding expectations and being one of the best golf courses in New England so they are not to tarnish their reputation.
2. Do you think Peter Clark spends more time sending or receiving messages, or an equal amount of time doing both?
A: I believe that Peter Clark spends an equal amount of time sending and receiving messages. He is interested in what people have to say. “Peter Clark increased his management role to become the managing partner, overseeing day-to-day