Using Diversity and Inclusion to Provide Better Service
BUSI 3312: Organizational Behavior
Case Study (10%): Using Diversity and Inclusion to Provide Better Service
Name:
Mona Al Hilal
Instructor:
Dr. Beverley McNally
Submission Date:
April 7, 2013
Table of Contents Introduction 2 Question 1: Describe what is meant by diversity and equality. 3 Question 2: Explain which groups are particularly covered by equality laws. 4 Question 3: Analyze Tesco’s diversity strategy, explaining why it is important to the workforce, the customers and the business. 5 Question 4: Describe the different network groups and organizations that Tesco support. Evaluate why each is of importance in helping the business be more competitive than its rivals. 6 Conclusion 8
Introduction
Tesco is a leading retailer in the UK. It serves millions of customers in a daily basis and it has a very diverse work environment, where employees are chosen depending on their talent only not depending on gender or race. Its ultimate goal is to earn customers and staff loyalty by providing the best services for its customers and creating the most friendly environment for its staff. Moreover, Tesco depends a lot on diversity within its workforce and within Tesco, “everybody is welcome”. This paper will focus on how Tesco employs diversity, inclusion and equality as a large company. It will answer some question regarding this topic.
Question 1: Describe what is meant by diversity and equality.
Diversity means relating and working with people how are having different backgrounds, cultures, perspectives and views. It is about bringing different qualities to the workforce regardless of their race, gender, nationality, background, language…etc. On another hand, equality means giving every person a chance or opportunity to reach their potential, not permitting any bias, prejudice or discrimination effect on achieving it. Equality can play a role in gender, sexual orientation, and race.
Tesco promotes equality of opportunity for
Case Study (10%): Using Diversity and Inclusion to Provide Better Service
Name:
Mona Al Hilal
Instructor:
Dr. Beverley McNally
Submission Date:
April 7, 2013
Table of Contents Introduction 2 Question 1: Describe what is meant by diversity and equality. 3 Question 2: Explain which groups are particularly covered by equality laws. 4 Question 3: Analyze Tesco’s diversity strategy, explaining why it is important to the workforce, the customers and the business. 5 Question 4: Describe the different network groups and organizations that Tesco support. Evaluate why each is of importance in helping the business be more competitive than its rivals. 6 Conclusion 8
Introduction
Tesco is a leading retailer in the UK. It serves millions of customers in a daily basis and it has a very diverse work environment, where employees are chosen depending on their talent only not depending on gender or race. Its ultimate goal is to earn customers and staff loyalty by providing the best services for its customers and creating the most friendly environment for its staff. Moreover, Tesco depends a lot on diversity within its workforce and within Tesco, “everybody is welcome”. This paper will focus on how Tesco employs diversity, inclusion and equality as a large company. It will answer some question regarding this topic.
Question 1: Describe what is meant by diversity and equality.
Diversity means relating and working with people how are having different backgrounds, cultures, perspectives and views. It is about bringing different qualities to the workforce regardless of their race, gender, nationality, background, language…etc. On another hand, equality means giving every person a chance or opportunity to reach their potential, not permitting any bias, prejudice or discrimination effect on achieving it. Equality can play a role in gender, sexual orientation, and race.
Tesco promotes equality of opportunity for