Universal Studios

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  • Published : February 13, 2013
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Content

1. Introduction……………………………………

2. Objective………………………………………

3. Research Process………………………………

4. Research Method………………………………

5. Problem………………………………………..

6. Problem solving……………………………….

7. Conclusion…………………………………….

8. Appendix………………………………………

1. Introduction

Universal Studios Singapore is a theme park located within Resort World Sentosa on Sentosa Island. Universal Studios Singapore was one of the top 10 gated attractions that assisted the Singapore tourism industry to achieve a record high visitorship for year 2011. It has since attracted more than 4 million visitors in the 2 years from its opening. This destination has attracted a lot of visitors by providing full of products and services that support for entertainment, shopping…In this report, I’m going to indicate the customer satisfaction of Universal Studios Singapore include the survey.

2. Objective

- To garther customer’s gender and aging.

- To understand how to do reasearch mothed and collect data.

- To know which are the most attractive activities in Universal Studios Singapore.

- To get feedback from customer.

3. Research process

This report could be completed by doing questionnaires. I prepared thirty questions for the survey which is customer satisfaction of Universal Studios Singapore. At 9.00 am, I was at Universal Studios Singapore to start my survey question. However, I completed only few survey by visitors because they had just started the day to experience interesting things in Universal Studios Singapore. Therefore, I must wait for them until midday when they had a break. This time was great to do survey, so I’ve completed lot of surveys to support my report.

After all surveys have been done by vistors, I came back home and analysed all answers of visotors in each survey. In my opinion, there were many interesting and useful...
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