Unit 4222-324 (HSC 3029)
1 - Understand specific communication needs and factors affecting them
1. explain the importance of meeting an individual’s communication needs Individuals who have communication problems need support to enable them to express themselves effectively. It is therefore important for the carer to be aware of the individuals preferred method of communication and also to support the individual to use their preferred method. Individuals have the right to communicate through their chosen method and their choice should be acknowledged and respected by supporting them. The individual’s right are particularly important when using specific communication methods and language because it’s their major way of communicating their needs and preferences. Communication is a basic human right. Without communication the individual is unable to realise or exercise their rights. Under the Human Rights Act 1998 all individuals have the right to ‘freedom of expression’. If unable to communicate they would be denied these rights.
2. explain how own role and practice can impact on communication with an individual who has specific communication need As a carer it is your role and responsibility to support individuals to express themselves. The way in which you can do this is by assessing their needs, access information regarding their communication needs, providing the appropriate support, aids or equipment, encouraging and motivating communication, working with others and by monitoring the effectiveness of that support. Without the appropriate support the individual would be unable to express their needs or how they are feeling which can lead to both emotional and physical difficulties. By fully supporting individuals with specific communication needs you are able to support their rights.
3. analyse features of the environment that may help or hinder communication It is difficult and frustrating to communicate effectively when there is background noise, therefore arranging the environment to aid communication is very important step to achieving effective communication with individuals. As a carer you should arrange the individual’s environment to facilitate effective communication and promote understanding. This can be done by ensuring privacy and going into a quiet room Some factors that can hinder good communication are:
•Poor lighting, individuals with poor sight are unable to see you •Background noise from the TV, radio, other individuals
•Obstacles between you as a care worker and the individual eg furniture •Insufficient distance between you and the individual, leading to you encroaching on their personal space.
4. analyse reasons why an individual may use a form of communication that is not based on a formal language system Sensory disabilities
Mental health problems
Other mental health problems
5. identify a range of communication methods and aids to support individuals to communicate •British sign language (BSL)
•Picture exchange communication systems (PECS)
1.6 describe the potential effects on an individual of having unmet communication needs. Behaviour - If an individual is not supported to communicate effectively they can become increasingly withdrawn, depressed and isolated. This may affect their self-esteem and they may begin to develop feelings of frustration and uselessness. Their behaviour may change as they vent their frustrations with acts of anger or even violence. Others may become confused, angry and frustrated.
These effects include:
•Physical and emotional problems
•Isolation, becoming withdrawn from others
•Low self esteem
•Loss of confidence
•A feeling of uselessness...