CACHE Level 3 Diploma in Playwork (DPW)
Unit 3 Managing the Playwork Provision
E2 Identify methods of monitoring and evaluating the performance of all staff
We are all individuals working together to build a better play environment. There are many different points of views among us and everyone needs an opportunity to express their views. In order to facilitate this we have many discussions and debates where everyone can be heard. We have a monthly meeting that all staff attend. Every month this meeting is chaired by a different individual to ensure balance and allow different management styles to be tried.
We have in place Performance Appraisals which aim to gauge each individual’s performance and measure that against play values and the required government standard. Our aim is to deliver an excellent level of service. We have aims, objectives and targets which must be met, and we use these to measure how successful the service we are providing is.
We also have ‘one to one’ feedback sessions which use self evaluation and performance indicators to give staff an idea of how they are performing and how they can improve. These sessions also allow management to provide staff with specific help in areas they need. They also enable managers and playworkers to get to know each other better.
Another management tool we use is SWOT Analysis (strengths, weakness, opportunities and threats). This allows us to find out which playworkers are most suitable for which tasks. To maintain fairness among staff we also learn which playworkers need help in specific areas so that certain members of staff do not always end up doing certain tasks. This ensures that the team is working efficiently and to its best capability.
In order to keep up with changes in the laws and play regulations we encourage our staff to attend as many courses as possible. This also ensures that we are evolving our playwork skills and developing staff constantly.
To ensure that there is not a division between management and other staff we ensure that all playworkers and managers work together in the same environment as often as possible. This breaks down the hierarchy system and enables more cohesion in the team.
C1 Discuss the importance of evaluating and monitoring the performance of all staff
Having staff appraisals are important in order to encourage Personal Development; to provide staff with the Opportunity to express their Opinions; to Identify Ways of Improving the Play Setting; to find out and make Future Plans for individuals; to provide the right Training Opportunities.
We have appraisals every 6 months in order to track staff development and provide the right training opportunities for the future development. Having better trained playworkers benefits the organisation because these workers are more confident to deal with situations and they have a better understanding of the importance of play values.
By evaluating and monitoring staff performance we are able to improve our service by highlighting the good work we have done and identifying areas for improvement and change.
Appraisals give staff an opportunity to improve and to work more effectively in the team. Through appraisals we can maximise our skills and work to best practice.
Without appraisal staff will:
Lose sight of our aims and objectives
Suffer from lower moral
Not be aware of policy and procedure changes and updates Not develop
“This gives you the opportunity to ask questions and find out what your colleagues think about the work and the way it is developing” (Stobart, P11)
E3 Describe how the work of the organisation is monitored and evaluated
Our organisation has achieved a Level 1 in Quality in Play and we are now working towards a...