In this assignment I will be going to explain the factors which can impact upon effective communication and interpersonal interaction and discuss the importance of communication in a health and social care settings. Communication is a process that involves the exchange of information, thoughts, ideas and emotions. There are many ways of communicating and this can be done verbally and non-verbally. We have many reasons of communicating with each other, and these are to express ourselves as well as to pass on information and knowledge. Effective communication involves verbal and non-verbal interaction. In a health and social care setting, one to one communication is very important. This simply means two people have a conversation without any other person joining in. This would be used in many health care settings such as doctor consultations, child and social worker meetings. Often times, these conversations will be about personal things such as illness or a difficult home life, but it could also be something as simple as a doctor talking to a colleague. The doctor will build a relationship with his patient; the patient will trust him and will feel like she’s in safe hands. When you start a conversation with someone you don’t know well, you should always try to create the right kind of feeling. It is important to create a positive emotional atmosphere before you go on to discuss complicated issues or give people information.
Someone with a disability may need a particular language and a way for him to communicate, for example if the person is deaf he could use Signing. Signing is an effective way of communicating the deaf and hard of hearing. It's effective because signing is the main way to communicate with the deaf and can sometimes be the only way of communicating with a certain deaf person. Therefore signing would be used in any setting where needed.
Informal communications builds relationships among staff members and service users, and face-to-face...
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