In this assignment I am going to be explaining the factors that may influence communication and interpersonal in health and social care environments and also I am going to be explaining the strategies used in health and social care environments to overcome barriers to effective communication and interpersonal interactions. I will be including sensory deprivation, foreign language, jargon, slang, dialect, acronyms, cultural differences, distress, emotional difficulties, health issues and environmental problems, misinterpretation of message, aggression, assertion and how they can be overcome. In order to communicate individuals have to go through a process with another person. This process is called the communication cycle because the process goes round in a circle. This circle includes six main processes.
The idea occurs so the individual thinks of something they want to communicate. Communication always has a purpose. It might be to pass on information on or an idea, or to persuade someone to do something or to entertain or inspire.
Message gets coded this is where the individual thinks about how they are going to say what they are thinking and decide in what form the communication will be, for example, spoken word or sign language. They put it in to this form in their head.
The message gets sent which is where individuals send the message, for example speak or sign what they want to communicate.
The message was received where the other person senses that they have sent a message by, for example hearing their words or seeing their signs.
The message gets decoded this is where the other person has to interpret what they have communicated.
The message gets understood which is where the other person has concentrated and there are no barriers to communication, the other person understands their ideas. They show this by giving feedback for example sending a message back. These stages of the communication cycle are shown as a list of bullet points rather than numbered because this process is repeated backwards and forwards as long as the conversation goes on. The sender of the message becomes the receiver of a message sent back, the receiver becomes the sender and so on. Each person continues the conversation because they have to check that they have understood what the other person meant. They do this by listening to what the person says and asking questions about it or putting it in their own words and repeating them back, so reflecting what has been said. A conversation can also be called an interaction. The person who has the first idea may not make the meaning clear and might assume that the other person is ready and willing to listen to them when they are not. They might also assume that the other person is unfamiliar with or might have started half way through a story assuming that they already knew the beginning. This can lead to the other person making assumptions as to what they meant, jumping to conclusions and so leading them to talk at cross purposes. Some things stop communication being as effective as it could be. People who work in health and social care environment need to understand the barriers so they can overcome them. It is very important to be able to communicate effectively in a health or social care setting. A service user will not be able to take part in a discussion about their care or planning their future if they do not understand what is being said. Equally, the person providing the service can’t help if they can’t find a way to understand what the service user is trying to ask for. There are many different that affect communication. These include; Sensory deprivation is when someone can’t receive or pass on information because they have a impairment to one or more of their senses; most common is a visual or hearing impairment. Foreign language is when someone speaks a different language or uses sign language, they may not be able to make any sense of...
Please join StudyMode to read the full document