Outcome 1 Understand why communication is important in the work setting.
1. Identify different reasons why people communicate.
People communicate to express their needs, feelings, emotions, pain and opinions. Also to have the ability to form positive relationships and be loved and accepted within society and be able to achieve and develop to one’s full potential. Within my childcare setting we communicate to: * To ensure the safety of the child.
* Information between parents, teachers and staff is important because it informs everyone what is going and should be happening to stop trouble and to know what we are expected to do as staff. * We are role models
* To promote an acceptable way of communication.
2 .Explain how effective communication affects all aspects of own work. Effective communication is key for developing relationships with others within your work setting which helps maintain a positive learning environment that benefits pupils, parents and staff. When working as part of a team you will need to have good communication so you will need to be able to get on with other members of staff and support others. Positive work relationships lead to a pleasant, comfortable atmosphere in the working environment. This is good for staff and children because your working environment is the child’s play and learning space. When positive relationships are formed it’s easier for colleagues to give and receive trust, support, help, advice, information and encouragement. Any problems arising between colleagues can then be positively approached and resolved, it’s also more likely that skills and knowledge will be shared. Good teamwork depends on good communication. 3. Explain why it is important to observe an individual’s reactions when communicating with them. The individual may not be able to respond while communicating except for their body language, gestures or expressions so it’s important to view the child’s reactions because only...
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